At a Glance
- Tasks: Lead a global team in driving AI-powered business communications and strategic sales engineering.
- Company: Join Dialpad, a leader in AI-native business communications with a vibrant culture.
- Benefits: Enjoy competitive salary, comprehensive benefits, and real growth opportunities.
- Other info: Inclusive environment with a focus on collaboration and employee empowerment.
- Why this job: Be at the forefront of AI transformation and redefine how businesses communicate.
- Qualifications: 12+ years in customer-facing roles and 8+ years in people management required.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK
About Dialpad
Dialpad is the AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform powered by AI that understands every conversation in real time. More than 70,000 companies worldwide rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
Your role
The Director of International Sales Engineering is a highly technical strategic leader who will oversee our entire SE organization across EMEA, APAC, and Japan. This role requires a deep understanding of the complex nuances of diverse international markets. The leader will navigate shifting regional dynamics, complex data residency requirements, product localization needs, and the varying nuances of AI adoption across different geographies.
What You’ll Do
- Build a World-Class Team: Attract, retain, and mentor top-tier Sales Engineering talent across EMEA, APAC, and Japan. Create a culture of excellence, continuous learning, and high performance.
- Strategic Deal Execution: Partner with International Sales Leadership to drive revenue. Dive deep into complex, large-scale enterprise deals to develop account strategy, define technical win criteria, and align SE resources for scale.
- Agentic AI Strategy: Understand and articulate enterprise AI adoption patterns across regions. Navigate the international AI regulatory landscape to develop the Agentic AI International GTM strategy.
- Executive Engagement: Lead executive-level technical engagements with CIOs, CTOs, and IT Directors, building trust through expertise and strategic counsel.
- Navigate International Complexity: Serve as the internal expert on international market nuances, including regional data residency and compliance laws (e.g., GDPR), localization requirements, and the specific regulatory and cultural impacts on AI adoption in different regions.
- Drive Channel Expansion: Play a critical role in enabling and growing our international Channel organization, ensuring our partners are technically equipped to position our UCaaS, CCaaS, and Agentic AI solutions effectively.
- Product Vision and Market Intelligence: Act as the voice of the international market. Analyze data, understand the global competitive landscape intimately, and partner with Product and Engineering to ensure our roadmap reflects international needs.
- Foster Innovation: Increase the effectiveness of your international teams by recognizing opportunities for innovation, proactively implementing new systems, and creating scalable processes across different time zones and cultures.
- Be a Trusted Advisor: Build deep, enduring relationships with new and existing multinational customers. Excel at understanding their unique business challenges and mapping them to our Agentic AI and communications portfolio.
Skills You’ll Bring
- BA/BS degree or equivalent practical experience.
- Minimum 12 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or similar roles.
- Minimum 8 years of people management experience.
- Proven track record of leading in International Markets.
- Hands-on experience with agentic AI, conversational AI, or AI-powered business applications with the ability to translate business outcomes and value and engage credibly.
- Ability to work independently, prioritize effectively, and balance multiple, disparate work streams.
- Excellent analytical and problem-solving skills.
- Determination and persistence in pursuit of goals.
- Strong work ethic, takes the initiative, and thinks creatively to get the job done.
- Strong emotional intelligence and the ability to inspire and develop direct reports.
- Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Experience presenting and building relationships from C-Suite to IT Operations.
Why Join Dialpad
Work at the center of the AI transformation in business communications. Build and ship agentic AI products that are redefining how companies operate. Join a team where AI amplifies every employee’s impact. Competitive salary, comprehensive benefits, and real opportunities for growth.
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Director, International Sales Engineering employer: Dialpad Japan
Dialpad is an exceptional employer that stands at the forefront of AI-driven business communications, offering a vibrant and inclusive work culture in London. With a commitment to employee growth through comprehensive training programs and competitive benefits, Dialpad empowers its team to thrive while redefining industry standards. Join us to be part of a collaborative environment where every conversation matters and innovation is celebrated.
