Account Executive, Commercial

Overview

Account Executive, Commercial – SMB Sales
London, UK

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Your role

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad. The global Sales team includes Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise teams—teeming with passion and grit. Our reps help businesses solve complex communications problems worldwide.

This role reports to a Manager, Commercial & Mid-Market Sales and is hybrid in our London office.

What You\’ll Do

• Begin your Dialpad journey with our world-class onboarding program — instructor-led training with a group of new hires in the Global Revenue Org.
• Meet Dialpad Leadership teams and discover how each department interacts together.
• Develop a fundamental understanding of why and what makes Dialpad uniquely positioned in the market.
• Become an expert in our key Sales systems: Salesforce, Outreach, Clari, and Highspot.
• Collaborate with your Manager and peers to learn the sales process, workflows, and tools used by the SMB Org.
• By the end of your first month, understand the key performance indicators to be successful as an Account Executive at Dialpad and provide onboarding feedback to improve the org.
• Learn the discovery & demo process with your Manager and peers.
• Shadow team members to build your own toolkit and best practices.
• Navigate Dialpad’s platform and tailor your talks to client use cases.
• Begin to work leads, generate pipeline, and manage a full opportunity lifecycle.
• Be ready to start closing opportunities and solve tangible client challenges through Dialpad Talk, Contact Center, and/or Sell.
• Identify ways to increase the efficiency and effectiveness of the full sales process for the SMB Org of tomorrow.
• Have weekly 1:1s with your Manager focusing on coaching, deal reviews, forecasts, career roadmap, and life advice.

Skills & Qualifications

• You have a passion for sales and challenging the status quo.
• You have sales experience in a fast-paced environment.
• You are a problem solver who proactively identifies opportunities for improvement.
• You recognize the elements of sales within your control and prioritize your time accordingly.
• You do the right thing, even when no one is watching. You are a Dialer.

Benefits & Culture

Dialpad invests in its people with competitive benefits and a robust training program. Our offices foster inclusivity and collaboration. We are recognized as a Great Place to Work and value every employee’s contribution.

How to Apply

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and ambition, we encourage you to apply.

Equal Opportunity

Dialpad is an equal-opportunity employer. We are dedicated to an inclusive environment free from discrimination or harassment.