Manager, Product Design

Manager, Product Design - Design London, UK

What You'll Do

• Lead an international team of product designers shipping features and integrations that connect Dialpad with the broader ecosystem of tools customers rely on every day.
• Operate as a player/coach—most of your time is spent developing your team, but you’re expected to sit down and do the design work yourself when it’s the right call: pairing on a hard problem, fixing a rough flow, or raising the bar by example.
• Draw the best work out of your designers through critique, pairing, stretch assignments, and candid feedback—pushing them further than they’d push themselves.
• Set a high bar for the quality of work released and the pace at which it’s released.
• Coach designers to think in systems, design for AI’s probabilistic nature, and build trust through transparent, well‑considered interactions.
• Partner closely with Product Management and Engineering counterparts in your area to set direction, schedules, and mark sharp tradeoffs.
• Represent design leadership in our growing London location.
• Use AI‑assisted tools fluently in your own workflow and help your team adopt them in ways that compound their effectiveness.

Skills You'll Bring

• 5+ years of product design experience with a portfolio that demonstrates range, craft, and shipped impact.
• 1–2+ years managing designers with portfolio pieces that clearly showcase not only your work but also ways you’ve helped your team’s work improve.
• Experience shipping AI‑powered or AI‑adjacent features, or strong evidence you’re actively building that muscle.
• Fluency with modern design tools (Figma, Lovable, Vercel, Claude Design, prototyping tools) and actively using AI tools in your design process.
• Direct experience giving and receiving rigorous critique, and a clear point of view on how good critique works.
• Strong written and verbal communication—you can explain your team’s work to senior leaders and your reasoning to skeptical engineers in the same week.
• Clearly identify opportunities where the team is slow, misaligned, or under‑communicating, and bring proposals, not just observations.
• Be comfortable navigating ambiguity and leading complex, cross‑functional initiatives end‑to‑end.
• Think in systems, designing cohesive end‑to‑end experiences rather than isolated screens.
• Communicate clearly and persuasively across disciplines, including with senior leadership.
• Care deeply about craft, detail, usability, and measurable product outcomes.
• Know how to set a high bar without becoming a bottleneck—and when to step in versus step back.
• Bonus Points For
• Have experience designing AI‑native products, conversational interfaces, voice UI, or automation workflows.
• Be fluent enough in front‑end code or AI‑assisted development to meaningfully pair with engineers—even ship code into production.
• A background as a strong individual contributor who moved into management deliberately, not by default.

All applicants must provide a portfolio that demonstrates both their leadership impact and their individual craft.

We want to see the work you did alongside your team's—and understand how you moved between the two.

• Why Join Dialpad
• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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