Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer orders and quotes, ensuring smooth delivery and exceptional support.
- Company: Join Dialight, a leader in LED industrial lighting transforming heavy industry.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Why this job: Be part of a team that enhances safety and productivity through innovative solutions.
- Qualifications: 1-3 years in sales or customer service; strong organisational and communication skills.
- Other info: Dynamic work environment with opportunities for process improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Dialight is the world leader in LED industrial lighting technology with millions of LED fixtures installed worldwide. We see a world where heavy industry is transformed to be safer, more productive, and environmentally friendly through illumination. We enable industrial customers operating in demanding environments to reduce their energy costs, maintenance costs, and carbon footprint while maximizing the safety and productivity of their facilities.
We are seeking a proactive and highly organised Inside Sales & Order Management Specialist to join our commercial team. You will be responsible for managing the end-to-end customer journey from initial quote through to final delivery. This involves meticulous project coordination of orders, persistent follow-up on sales opportunities, and delivering exceptional support to our Europe/Africa customers. The ideal candidate is a master of process, an effective communicator, and a tenacious professional who drives sales momentum while ensuring flawless operational execution.
Responsibilities- Quote Management & Sales Follow-Up (30%)
- Assist in the preparation, issuance, and project management of quotes for Europe/Africa customers, ensuring accuracy and competitiveness.
- Systematically follow up on all submitted quotes to nurture leads, convert opportunities, and gather feedback.
- Maintain a pipeline of active quotes and provide regular updates to the Sales team on quote status, potential conversions, and competitive intelligence.
- Liaise with technical or product teams as needed to develop comprehensive and compelling proposals.
- Order Project Management & Fulfilment (40%)
- Accurately process customer purchase orders, acting as the central project manager from PO receipt to shipment.
- Proactively monitor and track the progress of all open orders, ensuring milestones are met and any risks to on-time delivery are identified early.
- Efficiently manage the project of order changes, including amendments, cancellations, credits, and returns, coordinating all stakeholders (Logistics, Sales, Operations).
- Ensure all orders are entered correctly with accurate pricing, terms, and delivery specifications.
- Customer Communication & Support (20%)
- Serve as the primary post-quote and post-order point of contact for customers, providing timely and professional responses.
- Proactively communicate any schedule changes, issues, or updates regarding quotes and ongoing orders.
- Resolve order and delivery-related challenges swiftly, escalating only when necessary.
- Provide regular, proactive reporting on order and quote statuses to customers.
- Cross-Functional Collaboration & Process Improvement (10%)
- Work closely with Sales, Operations, Logistics, and Supply Chain to ensure best-in-class customer support and smooth project handoffs.
- Support the identification of systemic issues and contribute to process improvement initiatives to enhance quote conversion rates and order fulfilment efficiency.
- Diploma or Bachelor’s degree in Business, Supply Chain, Engineering, or a related field, or equivalent work experience.
- 1–3 years of experience in inside sales, order processing, customer service, or an administrative role within a manufacturing or technical environment.
- Strong organizational skills and the ability to manage multiple quotes and orders at the same time.
- High attention to detail, particularly when working with pricing, specifications, and delivery information.
- Clear and professional written and verbal communication skills.
- Comfortable using CRM, ERP, or order management systems.
- Willingness to follow up consistently on quotes and customer requests.
- Ability to work well with sales, operations, and logistics teams.
- Positive, proactive attitude with a willingness to learn and improve processes.
Inside Sales and Order Management Specialist in Slough employer: Dialight
Contact Detail:
Dialight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales and Order Management Specialist in Slough
✨Tip Number 1
Get to know the company inside out! Research Dialight's products and values so you can speak their language during interviews. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Inside Sales & Order Management Specialist role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills in project management and customer communication can shine in this role. Practice articulating your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Dialight.
We think you need these skills to ace Inside Sales and Order Management Specialist in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Inside Sales & Order Management Specialist role. Highlight your organisational skills and any experience in sales or order management to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our mission at Dialight. Be specific about your achievements and how they relate to the job.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application demonstrates your clear and professional communication style. We want to see how you can effectively convey information and support customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dialight
✨Know the Company Inside Out
Before your interview, make sure you research Dialight thoroughly. Understand their products, values, and how they contribute to making heavy industry safer and more efficient. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Master the Art of Follow-Up
Since the role involves persistent follow-up on sales opportunities, be prepared to discuss your strategies for managing leads. Think of examples from your past experiences where you successfully nurtured a lead or turned a quote into a sale. This will demonstrate your proactive approach.
✨Showcase Your Organisational Skills
As an Inside Sales & Order Management Specialist, you'll need to juggle multiple quotes and orders. Be ready to share specific examples of how you've managed complex projects or tasks in the past. Highlight any tools or systems you've used to stay organised and ensure accuracy.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few questions to ask the interviewer about the team dynamics or customer interactions, showing that you’re keen to engage and collaborate.
