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- Tasks: Deliver outstanding customer service and resolve queries via calls and social media.
- Company: Leading customer experience provider with a focus on innovation.
- Benefits: Flexible working arrangements and a supportive team environment.
- Why this job: Join a dynamic team and enhance your customer service skills in a hybrid role.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Minimum of 2 days in the office per week for collaboration.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer experience provider is seeking customer experience enthusiasts to join their team in Gateshead. This hybrid role involves providing exceptional customer service and resolving queries through various channels, including inbound/outbound calls and social media.
Ideal candidates will possess strong communication skills and previous customer service experience. The role offers flexible working arrangements, requiring a minimum of 2 days in the office per week.
Hybrid Bilingual CX Specialist in Gateshead employer: Dialect Communications Ltd
Contact Detail:
Dialect Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Bilingual CX Specialist in Gateshead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer experience, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our community!
We think you need these skills to ace Hybrid Bilingual CX Specialist in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer experience, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Tailor Your Experience: We want to see how your previous customer service experience aligns with the role. Don’t just list your past jobs; explain how they’ve prepared you for this hybrid position. Make it personal and relevant!
Be Yourself: Let your personality shine through in your application! We’re looking for customer experience enthusiasts, so don’t be afraid to show your passion for helping others and resolving queries in a friendly manner.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the role right from the start!
How to prepare for a job interview at Dialect Communications Ltd
✨Know Your Customer Experience
Make sure you understand what exceptional customer service means. Research the company’s values and how they approach customer experience. Be ready to share examples from your past roles where you went above and beyond for a customer.
✨Brush Up on Bilingual Skills
Since this role is bilingual, practice speaking in both languages fluently. Prepare to demonstrate your language skills during the interview, perhaps by role-playing a customer interaction in both languages.
✨Familiarise Yourself with Various Channels
This position involves handling queries through calls and social media. Familiarise yourself with common platforms used for customer service, like Twitter or Facebook. Think of examples where you've successfully resolved issues through these channels.
✨Show Flexibility and Adaptability
Highlight your ability to adapt to different working environments, especially since this is a hybrid role. Share experiences where you’ve successfully managed your time between remote work and in-office tasks, showcasing your organisational skills.
