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- Tasks: Deliver exceptional customer service in both French and English across various channels.
- Company: Dynamic customer experience service provider in the UK.
- Benefits: Starting salary of £22,750, flexible working schedule, and a comprehensive benefits package.
- Why this job: Join a vibrant team and enhance your communication skills while helping customers.
- Qualifications: Fluency in French and English, strong communication skills, and Microsoft Office proficiency.
- Other info: Enjoy a hybrid work model with opportunities for personal growth.
The predicted salary is between 13650 - 22750 £ per year.
A customer experience service provider in the UK is seeking a Bilingual Customer Experience Advisor to deliver exceptional service to customers. This hybrid role requires fluency in French and English, with responsibilities including managing customer queries through various channels.
Candidates should have strong communication skills and customer-centric experience, along with proficiency in Microsoft Office.
The position offers a starting salary of £22,750 plus a benefits package, with a flexible working schedule splitting time between the office and remote work.
Bilingual CX Advisor (French & English) – Hybrid in Gateshead employer: Dialect Communications Ltd
Contact Detail:
Dialect Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual CX Advisor (French & English) – Hybrid in Gateshead
✨Tip Number 1
Make sure to brush up on your bilingual skills! Practise speaking both French and English fluently, as you'll need to switch between them effortlessly when dealing with customer queries.
✨Tip Number 2
Show off your customer-centric experience! Think of specific examples where you've gone above and beyond for customers, and be ready to share these during interviews. We want to see how you can bring that exceptional service to our team.
✨Tip Number 3
Familiarise yourself with Microsoft Office tools. Being proficient in these applications will help you manage customer queries more efficiently, so consider taking a quick online course if you need a refresher.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Bilingual CX Advisor (French & English) – Hybrid in Gateshead
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role is all about being bilingual, make sure to highlight your fluency in both French and English. Use examples from your past experiences where you’ve successfully communicated in both languages to impress us!
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to the job description. Mention specific skills and experiences that align with what we’re looking for in a Bilingual CX Advisor.
Highlight Customer-Centric Experience: We want to see that you’ve got a knack for customer service. Share stories that showcase your ability to handle customer queries effectively and how you’ve gone above and beyond to ensure customer satisfaction.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Dialect Communications Ltd
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Prepare to switch between languages seamlessly, as you might be asked to demonstrate your proficiency during the conversation.
✨Know the Company Inside Out
Research the customer experience service provider thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of common customer queries and how you would handle them. Be ready to discuss your previous customer-centric experiences and how you resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is a requirement, brush up on your skills, especially in Excel and Word. You might be asked about your experience with these tools, so be prepared to discuss how you've used them in past roles.
