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- Tasks: Deliver exceptional customer service in both French and English across various channels.
- Company: Award-winning customer experience provider in the fintech sector.
- Benefits: Starting salary of £22,750, hybrid working, and a supportive team environment.
- Why this job: Join a dynamic team where your voice matters and make a real impact.
- Qualifications: Bilingual in French and English with customer service experience.
- Other info: Flexible shifts with opportunities for growth and development.
The predicted salary is between 22750 - 25450 £ per year.
Location: Hybrid - Min 2 days office based per week
Training: Office based induction training
Salary: Starting salary £22,750 + benefits package (35 hour working week - £12.50 per hour)
Shifts: Working shift 5/7 days per week between 8am-8pm
We are a customer experience service provider offering multilingual omnichannel solutions to our clients in the Payment and fintech sectors. Based in the North East of England, our Customer Experience teams are centred on the exceptional service we offer to our clients and their customers.
We are actively recruiting for French & English bilingual customer experience enthusiasts to join our existing team. We operate 365 days a year between the hours of 8 am and 8 pm / 24 hours a day, and the role will require flexible working, 5 shifts/days per week over 7 days a week, but we have a hybrid approach to working. The role will require you to work a minimum of 2 days a week at our Hub in Gateshead. The rest of the week you can work remotely.
Key responsibilities will include:
- Delivering world class customer experience to customers and clients
- Being a brand ambassador for clients, providing a seamless experience for customers
- Resolving customer queries first time efficiently
You will be handling a wide range of queries from users across several different channels, including:
- Inbound and outbound voice, both technical support and customer service
- Handling email queries in French and English
- Handling queries from social media platforms and messaging services
Key qualities & experience required include:
- Previous experience of working in a customer-centric environment providing customer contact solutions across a wide range of channels.
- Enjoy working in a team-focused environment, working towards shared goals, service levels & KPIs.
- Ability to effectively manage and resolve queries with each customer contact.
- Strong written and verbal communication skills.
- Competent use of Microsoft packages, including Excel and Outlook, with the capability to learn new systems, technologies and CRM systems.
- Flexibility to work office/home-based as required, coupled with self-motivation to ensure deliverables are achieved consistently without supervision.
- Desire to continuously improve skills and enjoy learning.
- Desire to join a Team within a business where you are not just a number and your opinion matters.
Embed our company values into everything you do, which include:
- Speaking Many Voices, Embracing Many Cultures
- We inspire, We Grow, We Empower
- Innovative minds, Driving Excellence
Bilingual Customer Experience Advisor (French/English) in Gateshead employer: Dialect Communications Ltd
Contact Detail:
Dialect Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Experience Advisor (French/English) in Gateshead
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both French and English, brush up on your language skills by engaging in conversations or even role-playing customer scenarios with a friend. It’ll boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our fantastic team.
We think you need these skills to ace Bilingual Customer Experience Advisor (French/English) in Gateshead
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since we're looking for a Bilingual Customer Experience Advisor, make sure to highlight your French and English language skills in your application. Use both languages where appropriate to demonstrate your fluency and comfort with switching between them.
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention specific examples from your past roles that showcase your customer service skills and how you’ve resolved queries efficiently.
Be Yourself: We want to know the real you! Don’t be afraid to let your personality shine through in your written application. Share your passion for customer service and why you’re excited about joining our team at StudySmarter.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Dialect Communications Ltd
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in both languages to boost your confidence.
✨Know the Company Inside Out
Research the company’s values and recent achievements, like their awards at the North East Contact Centre Awards. This will not only help you understand their culture but also show your genuine interest during the interview.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully resolved customer queries. Be ready to discuss these situations and how you handled them, as this will demonstrate your problem-solving skills and customer-centric approach.
✨Show Your Flexibility and Team Spirit
Highlight your ability to work in a team-focused environment and your flexibility with shifts. Share examples of how you've adapted to changing circumstances in previous roles, as this aligns perfectly with the company's needs for a dynamic customer experience advisor.
