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- Tasks: Deliver exceptional customer service and resolve queries across multiple channels.
- Company: Join an award-winning global customer experience provider in a dynamic team.
- Benefits: Hybrid working, flexible shifts, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Work in a supportive environment where your voice truly matters.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hybrid - Min 2 days office based (Gateshead) / Home based
Training: A blend of office and home based training
Shifts: Working shift 5/7 days per week between 8am-8pm
We are an award winning, global customer experience services provider supporting a wide range of clients in the Fintech and Financial Services industry providing a multi-lingual, omni channel solution to effectively resolve 1st line and 2nd line customer queries coupled with back-office support solutions.
Based in the Northeast of England our Customer Experience teams are centric on the exceptional service we offer to our clients, and their customers who are based in the UK, Europe, US, Middle East, and Singapore, and as a team speak an impressive 10 languages!
We are actively recruiting English or bi-lingual customer experience enthusiasts to join our existing team. We operate 365 days a year between the hours of 8am and 8pm / 24 hours a day and the role will require flexible working 5 shifts/days per week over 7 days a week but operates a hybrid approach to working. The role will require you to work a minimum of 2 days a week at our Hub in Gateshead. The rest of the week you can work remotely.
Key responsibilities will include:
- Delivering world class customer experience to customers and clients
- Being brand ambassador for clients, providing seamless experience for customers
- Resolving customer query first time efficiently
You will be handling a wide range of queries from users across several different channels, including:
- Inbound and outbound voice, both technical support and customer service
- Handling queries from social media platforms and messaging services
Key qualities & experience required include:
- Previous experience of working in a customer centric environment providing customer contact solutions across a wide range of channels.
- Enjoy working in a team focused environment working towards shared goals, service levels & KPI's successfully.
- High level attention to detail & accuracy is essential.
- Ability to effectively manage and resolve queries with each customer contact.
- Strong written and verbal communication skills.
- Competent use of Microsoft packages, including Excel and Outlook with the capability to learn new systems, technologies and CRM systems.
- Flexibility to work office/home based as required coupled with self-motivation to ensure deliverables achieved consistently without supervision.
- Desire to continuously improve skills and enjoy learning.
- Desire to join a Team within a business where you are not just a number and your opinion matters.
Customer Experience Advisor employer: Dialect Communications Ltd
Contact Detail:
Dialect Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Research Dialect Communications and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries across various channels, it’s crucial to be clear and confident. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share any relevant experiences that highlight your ability to resolve queries efficiently and effectively.
Tailor Your Application: Make sure to customise your application to reflect the key qualities and experience we’re looking for. Mention your previous roles in customer-centric environments and how they’ve prepared you for this position.
Highlight Your Communication Skills: Since strong written and verbal communication skills are essential, don’t shy away from showcasing these in your application. Use clear and concise language, and maybe even share a brief example of how you’ve successfully communicated with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dialect Communications Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer experience and the specific services they provide in the Fintech and Financial Services industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Experience
Prepare examples from your previous roles that highlight your experience in a customer-centric environment. Be ready to discuss how you've resolved queries efficiently and provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Team Spirit
Since the role requires flexibility in working hours and a team-focused mindset, be prepared to discuss how you adapt to changing situations and work collaboratively with others. Share instances where you’ve contributed to team goals or supported colleagues in achieving shared objectives.
✨Brush Up on Communication Skills
Strong written and verbal communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to build confidence in handling various types of queries.
