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For Companies At a Glance
- Tasks: Lead enterprise customer relationships and drive platform engagement for success.
- Company: Join a well-financed, early-stage company focused on sustainability.
- Benefits: Flexible schedules, stock options, and the chance to make a real impact.
- Why this job: Empower companies to make better decisions through innovative ESG data management.
- Qualifications: 3+ years in Customer Success, strong communication skills, and bilingualism required.
- Other info: Dynamic startup environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We're seeking a driven and detail-oriented Customer Success Manager to own and lead Enterprise customer relationships with confidence and creativity. In this role, you'll take charge of roughly 20 accounts, ensuring every detail is managed and every interaction delivers value. You'll collaborate with analysts, product, engineering, and business teams to help customers fully adopt Novisto, achieve their goals, and grow their partnership with us. If you excel at steering calls, driving next steps, and thinking outside the box to solve challenges, we'd love to have you on the team!
Your Responsibilities Will Include:
- Collaborate to Define Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes.
- Operate with a "One Team" Mentality: Champion internal collaboration and alignment to drive exceptional results for your customers. Work closely with ESG Implementation, ESG Adoption Services, Product, and other teams to ensure we operate in lockstep and deliver the best possible outcomes.
- Build Strategic Relationships: Develop strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals. Focus on multi-threading accounts and fostering strong executive-level connections.
- Drive Platform Engagement: Lead initiatives that expand platform adoption and deepen customer satisfaction, such as tailored training, enablement programs, internal marketing campaigns, and evangelism efforts.
- Lead Commercial Outcomes: Own all renewal and expansion efforts, focusing on delivering meaningful customer value. Ensure renewals are secured ahead of deadlines and captured in the CRM. Proactively lead renewal conversations, identify opportunities to enhance customer value, and manage expansion efforts end-to-end, with support from CS leadership as needed.
- Manage Projects with Precision: Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication. Anticipate challenges and coordinate cross-functional solutions to ensure success.
- Deliver Seamless Onboarding: Partner with the ESG Implementation Services team to deliver comprehensive training, equipping customers with the knowledge and confidence to fully leverage Novisto's platform.
- Showcase Impact: Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally.
What we are looking for:
- 3+ years of relevant work experience in Customer Success or Account Management teams
- Deep caring about customers and a natural ability to empathize with and advocate for them;
- Passion for the ESG industry;
- Strong communication and presentation skills in English and a second language (French, Spanish or German) (bilingualism required)
- Ability to independently prioritize work and autonomously manage a large workload;
- Track record of excellence; demonstrated excellence in work;
- Structured and analytical approach to any work plan;
- Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
- Startup, software development industry, and/or SaaS experience (Preferred)
What we offer:
- Join an early-stage, well-financed company
- Advance Novisto's purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
- Contribute your knowledge and insights to increase awareness and knowledge of sustainability
- Flexible schedules
- Stock option plan
Customer Success Manager in London employer: Diagram
Contact Detail:
Diagram Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Novisto on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common Customer Success scenarios. Think about how you'd handle tough customer situations or drive engagement. We want to see your problem-solving skills shine!
✨Tip Number 3
Showcase your passion for ESG! Be ready to discuss why it matters to you and how you can contribute to Novisto's mission. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing customer relationships and any relevant achievements that align with our goals at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or examples of past presentations, let us see your skills shine!
Emphasise Your Problem-Solving Abilities: We love creative thinkers! In your application, share specific examples of how you've tackled challenges in previous roles. This will show us that you can think outside the box and drive results for our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Diagram
✨Know Your Customers
Before the interview, research the company’s existing enterprise customers and their ESG goals. Understanding their business priorities will help you demonstrate how you can build strong relationships and drive platform engagement.
✨Showcase Your Communication Skills
Prepare to discuss your experience in steering calls and leading renewal conversations. Use specific examples to illustrate your strong communication and presentation skills, especially in English and any additional languages you speak.
✨Demonstrate Your Problem-Solving Ability
Think of a few scenarios where you had to think outside the box to solve challenges for customers. Be ready to share these stories during the interview to highlight your analytical approach and entrepreneurial mindset.
✨Emphasise Collaboration
Since the role requires working closely with various teams, be prepared to discuss how you’ve successfully collaborated in the past. Highlight your ability to operate with a 'One Team' mentality and how it led to exceptional results for your customers.
