Senior Experience Ambassador, Guinness Open Gate Brewery London

Senior Experience Ambassador, Guinness Open Gate Brewery London Location: Covent Garden, London Full time, Permanent About Us The Guinness Open Gate Brewery London is a new Guinness neighbourhood in London that will inspire the best in brewing, food, retail, and culture. Covering 52,000 square feet of heritage buildings and a central courtyard in the historic brewing quarter in Covent Garden, GOGBL will become a key growth driver for Guinness, enhancing brand relevance and saliency among a new generation of drinkers. Guinness is the biggest market globally, experiencing exceptional growth and cultural significance, with a 50% increase in value since 2019, marking the largest in its 264-year history. Key Features of the Site Iconic Guinness Gates as the main entrance, creating a significant cultural impact in London. Restaurants, taproom, and bars offering world-class food and beer. An all-weather historic courtyard with a premier bar experience. Retail spaces, including collaborations for exclusive items. A bespoke 5th-floor glass rooftop for dining and views of London. Brewery and beer tasting tours. A cultural events space equipped for world-class meetings and conferences. About the Role The successful candidate will serve as a friendly ambassador of Guinness Open Gate Brewery London, working closely with the Head of Experience to lead tour guide teams, oversee training, and manage visitor experiences. The role involves engaging with visitors, trade representatives, and the public, including evenings and weekends. Responsibilities include managing visitor experiences, developing content and scripts, liaising with brewery operations for beer supplies, scheduling tours, training guides, ensuring customer satisfaction, and managing site visits from Diageo personnel and event teams. Responsibilities Represent the Guinness brand passionately and authentically. Host events and training sessions to showcase the brewery\’s beer portfolio. Deliver tours for VIPs, trade guests, and consumers. Engage with beer drinkers and build genuine connections. Utilize social media to promote activities and connect with the beer community. Build strong relationships within sales and marketing teams, supporting brand inductions and innovations. Support commercial planning and identify sales growth opportunities. Adhere to health and safety guidelines and manage stakeholder relationships. Operate within budget, ensure ROI, and handle expense claims. Role Requirements Passion for beer and beer culture. Experience in experiential marketing or similar fields. Ability to engage and captivate audiences. Deep understanding of brewing processes. Flexibility to work nights and weekends. Self-motivated with project management skills. Driven, multitasker, and competitive spirit. Working with Us We value flexibility and offer various working arrangements, including part-time and remote options. Our benefits include competitive rewards, merit increases, bonuses, gym subsidies, pension schemes, and share options. Our purpose is to celebrate life daily, everywhere. We foster an inclusive culture where everyone feels valued and listened to, reflecting our commitment to diversity and inclusion. Join us to be part of an organization that values different backgrounds, skills, and perspectives, helping us build an inclusive environment across all levels and communities. #J-18808-Ljbffr