Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead retail operations, ensuring smooth and compliant processes across multiple Brand Homes.
- Company: Join the world's leading premium drinks company with iconic brands.
- Benefits: Competitive salary, generous holiday allowance, pension, and career development opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Shape exceptional customer experiences while working with passionate teams in a dynamic environment.
- Qualifications: Experience in retail operations, strong organisational skills, and ability to train teams.
The predicted salary is between 40000 - 50000 £ per year.
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate.
Our Scotland Brand Homes are world-class visitor experiences that combine retail, hospitality and storytelling to bring our whisky brands to life. Retail plays a critical role in delivering exceptional guest experiences while driving commercial performance and supporting our direct-to-consumer business.
You’ll join a collaborative retail team supporting multiple Brand Home locations, working closely with operations, supply chain and compliance partners to ensure seamless, high-quality retail experiences for visitors.
As Retail Operations Manager, you will ensure the smooth, compliant and efficient running of retail operations across our Brand Homes. You’ll lead on operational standards, inventory and compliance, enabling teams to deliver a consistent, high-quality customer experience.
- Develop and maintain retail processes, standards and operating procedures
- Ensure compliance across payments, stock control, promotions and retail systems
- Oversee inventory accuracy, stock takes and warehouse operations
- Manage shipping and fulfilment processes, ensuring efficiency and compliance
- Lead training and capability building across retail teams
- Use data and insights to identify risks, improve processes and drive performance
This role offers the opportunity to shape retail operations at scale, work across multiple sites and play a key role in delivering exceptional customer experiences.
This could be the right opportunity for you if you have:
- Experience in retail operations or store management, ideally in a complex or regulated environment
- Strong understanding of stock control, inventory and operational processes
- Experience driving compliance and implementing operational standards
- Ability to train, coach and support teams to deliver consistent performance
- Strong organisational and analytical skills, with attention to detail
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
- Competitive salary and bonus
- Generous holiday allowance
- Pension and healthcare
- Career development opportunities
- The opportunity to work across iconic brand destinations
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we’ll never ask for money.
Retail Operations Manager employer: Diageo
Contact Detail:
Diageo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their products and culture so you can show how you fit in. Practice common interview questions and think of examples that highlight your experience in retail operations.
✨Tip Number 3
Don’t just wait for job postings to come to you! Keep an eye on our website and apply directly through it. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that can leave a lasting impression. Reiterate your enthusiasm for the role and mention something specific from the interview to remind them of your conversation.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail operations shine through! We want to see how excited you are about creating exceptional customer experiences and driving performance.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail operations or store management. We love seeing how your skills align with our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Avoid jargon and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Diageo
✨Know Your Brands
Familiarise yourself with the brands you'll be working with, like Johnnie Walker and Guinness. Understand their stories, values, and what makes them unique. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Compliance Knowledge
Since compliance is a big part of the Retail Operations Manager role, be ready to discuss your experience with operational standards and stock control. Prepare examples of how you've ensured compliance in previous roles, as this will demonstrate your capability to manage these critical aspects.
✨Highlight Your Leadership Skills
You'll need to lead and train teams, so think of specific instances where you've successfully coached others. Share how you’ve built team capabilities and improved performance, as this will resonate well with the collaborative nature of the team.
✨Prepare Questions About Flexibility
Flexibility is key for this role, so come prepared with questions about how the company supports work-life balance. This shows that you value wellbeing and are keen to understand how the company aligns with your priorities.