At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Join Diageo, a world-class leader in beverage alcohol with iconic brands.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic team.
- Other info: Opportunity for growth in a fast-paced, supportive environment.
- Why this job: Be part of a prestigious brand and make memorable customer connections.
- Qualifications: Retail or luxury sales experience and strong communication skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
Diageo Retail Concession Sales Associate at Selfridges - Full Time. Role Profile: Contract. Reports To: DTC Retail Operations Manager. Location: Manchester.
DIAGEO CONTEXT
Diageo was created in 1997 but its business is built on the principles and foundations laid years before by giants of the industry - Arthur Guinness, John Walker, Elizabeth Cumming and many more.
Today, Diageo is a world class leader in beverage alcohol, producing an outstanding collection of over 200 brands and owning the top two largest spirit brands in the world, Johnnie Walker and Smirnoff and 20 of the world’s top 100 spirit brands.
Its portfolio also includes Crown Royal, J&B, Buchanan's and Windsor Whiskies, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.
Diageo has built a strong platform for growth - through investment in its own brands, and by acquisition to broaden the geographical footprint and category depth and range.
The company’s strong local business units are well-positioned to win in increasingly competitive and fast-paced environments.
Diageo’s portfolio is well-diversified across price-tiers, enabling it to participate where consumer opportunity is greatest, and to capture shifts in consumer preference.
Diageo's culture is built and maintained by the five values that underpin its business and guide how Diageo works.
At Diageo, employees are passionate about its customers and consumers and want to be the best.
They give each other the freedom to succeed and value each other.
Employees work hard so they can be proud of what they do and how they do it.
While Diageo moves at pace, constantly evolving and improving, its values remain consistent.
Diageo wants that employees live these values every day, everywhere so that Diageo can be proud of what they do and be the best that they can be.
More about Diageo is available at its web site
ROLE DIMENSIONS
The Retail Concession Sales Associate is a key player in our luxury retail concession, responsible for delivering exceptional customer service and driving sales.
You will work closely with the Retail Concession Manager to ensure that every customer interaction reflects our brand's prestige and commitment to excellence.
- Top Accountabilities
- Welcome customers warmly, creating a memorable first impression.
- Engage with customers to understand their needs and preferences, offering tailored product recommendations.
- Develop strong relationships with clients, fostering loyalty and repeat business through personalized follow-ups.
- Achieve individual sales targets while actively contributing to team objectives.
- Implement strategic selling techniques to maximize revenue opportunities, including upselling and cross-selling.
- Participate in planning and executing promotional activities and events designed to enhance store visibility and drive traffic.
- Maintain comprehensive knowledge of all products within the concession, including new arrivals and exclusive offerings.
- Attend regular training sessions to stay informed about brand developments and become a true ambassador of our luxury products.
- Communicate product benefits effectively, aligning them with customer desires.
- Assist in maintaining high visual merchandising standards that reflect the luxury nature of our brand.
- Support inventory management processes by conducting regular stock checks, ensuring accurate replenishment, and organizing displays meticulously.
- Collaborate with colleagues to ensure seamless day-to-day operations within the concession.
- Handle inquiries, complaints, returns, and exchanges professionally, turning challenges into opportunities for enhancing customer satisfaction.
- Strive consistently to exceed customer expectations through proactive service delivery.
- Work collaboratively with team members to foster a positive working environment that encourages growth and development.
- Share insights on consumer trends and feedback with management to inform strategic decision.
- Ideal Experiences / Qualifications / Capabilities
- Proven experience in retail or luxury sales environments is highly desirable.
- Exceptional communication skills with an ability to engage effectively across diverse clientele.
- Demonstrated passion for delivering outstanding customer service while achieving ambitious sales targets.
- Strong organizational skills coupled with attention to detail in operational tasks.
- Diageo Leadership Standards
- Win through Execution
Sets and pursues direction without guidance and takes a wide view of their accountabilities.
High energy and ambition to achieve successful outcomes and high standards.
Balances analysis and execution and adjusts thinking in the face of new information.
Actively spots opportunities or issues and identifies which are urgent and important.
Generates a range of workable solutions, decides what should be done and takes action.
Shape the Future
Sees the big picture and possibility from multiple angles and through a creative lens.
Frames issues in a way that creates clarity and incorporates others' best thinking.
Accurately digests large amounts of information and breaks down complex problems thoroughly.
Challenges themselves and others to take on new or unfamiliar tasks and ways of working.
Inspire through Purpose
Finds broader meaning in their work and aspires to make a significant difference.
Reads their environment and understands how culture and context influences people's perspectives.
Is actively aware of the impact they have on others and tunes in to the needs of individuals around them.
Communicates in a compelling, persuasive, and impactful way.
Draws on a variety of influencing styles to engage different audiences.
Invest in Talent
Displays confidence in their ability to meet challenges and succeed.
Maintains belief and optimism and bounces back quickly from setbacks or failures.
Demonstrates a realistic and thoughtful awareness of their own capabilities.
Proactively seeks feedback and development for growth and takes action.
As a temporary contractor, you'll be employed by our Managed Service Provider, Magnit Global, who manage most of our temporary contract hiring, you will not be employed by Diageo
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Retail Concession Sales Associate in Manchester employer: Diageo
Diageo is an exceptional employer that fosters a vibrant work culture in London, where employees are encouraged to develop their skills and grow within the company. With a strong emphasis on quality and customer engagement, team members enjoy unique opportunities to work with a renowned beer portfolio while benefiting from a supportive environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Concession Sales Associate in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Diageo, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Diageo!
We think you need these skills to ace Retail Concession Sales Associate in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Diageo, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Diageo and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Diageo that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Diageo
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
