Operations Executive in London

Diageo was created in 1997 but its business is built on the principles and foundations laid years before by giants of the industry – Arthur Guinness, John Walker, Elizabeth Cumming and many more. Today, Diageo is a world class leader in beverage alcohol, producing an outstanding collection of over 200 brands and owning the top two largest spirit brands in the world, Johnnie Walker and Smirnoff and 20 of the world’s top 100 spirit brands. Its portfolio also includes Crown Royal, J&B, Buchanan’s and Windsor Whiskies, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.

Diageo has built a strong platform for growth – through investment in its own brands, and by acquisition to broaden the geographical footprint and category depth and range. The company’s strong local business units are well positioned to win in increasingly competitive and fast-paced environments. Diageo’s portfolio is well-diversified across price-tiers, enabling it to participate where consumer opportunity is greatest, and to capture shifts in consumer preference.

Diageo's culture is built and maintained by the five values that underpin its business and guide how Diageo works. At Diageo, employees are passionate about its customers and consumers and want to be the best. They give each other the freedom to succeed and value each other. Employees work hard so they can be proud of what they do and how they do it. While Diageo moves at pace, constantly evolving and improving, its values remain consistent. Diageo wants employees to live these values every day, everywhere so that Diageo can be proud of what they do and be the best that they can be.

As an Operations Executive, you will play a pivotal role working cross‑functionally across Operations, Finance, Quality and Commercial teams to drive day‑to‑day improvements and support key projects. Your work will focus on delivering efficiencies while protecting and growing Diageo’s On Trade business.

You will support the national internal and external dispense technical services model, including event set‑up, order processing and asset management. You will also contribute to audits, compliance activity and financial governance to ensure robust controls and diligence.

Working closely with Regional Quality Managers, you will support reporting and tracking of key Quality Executive metrics. In partnership with the Head of Operations and Quality, you will help drive continuous quality improvement—proactively developing a strong understanding of regional and national performance and making timely interventions to ensure outstanding customer outcomes.

• Lead our asset management process across internal teams and third party service providers, monitoring weekly usage, patterns and flagging any escalations where necessary to protect Diageo’s compliance.
• Manage contractor audits and monitoring of contractor orders and stock takes.
• Manage key asset compliance, recalibration and distribution to our Quality Executive team to ensure they maintain best in trade standards and safety.
• Support performance by pulling key reports against a weekly and monthly rhythm and sharing with key stakeholders.
• Manage daily order escalation, event order management and new part handling in collaboration with our Supply Chain partners to become a super user of supply chain systems and provide coaching to new starters on best in class practice, updating the Operations team monthly on any key updates.
• Support on key dispense and quality planning upgrade projects trial and implementation across the trade (e.g. Mobile Bars, 0.0% roll out/ telemetry/ cooling systems) to ensure we remain in specification against our standards and hit all SLAs and project milestones.
• Manage opening and closing of new financial year CAPEX pots supporting on monthly budget alignment.
• Onboarding and system setup and support for new starters.
• Contribute to building an inclusive team culture in which team members are motivated to thrive as individuals and as a team.

Ideal Experiences / Qualifications / capabilities:

• Experience of FMCG or other fast moving sector, with a proactive and curious nature.
• Technical dispense expertise or strong understanding of dispense environment through working closely with technical teams.
• Strong practical thinker with ability to evaluate and adapt plans as required.
• Stakeholder engagement and ability to build strong strategic relationships internally and externally.
• Ability to create strong and productive team relationships in order to jointly deliver optimal outcomes and deliver through others.
• Strong attention to detail and experience of analysis and reporting.
• Ability to work independently and through a project team to engage and manage timelines, deliverables and overcome barriers.
• Excellent verbal and written communication.
• Excellent organisational, prioritisation and planning skills.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our team to thrive and to realize our ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. Flexibility is key to success in our business, and many of our staff work flexibly in many ways, including part-time, compressed hours, flexible location.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions. Don’t let anything stop you from applying!