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- Tasks: Lead the credit control team and ensure timely payment collections.
- Company: Join Justerini & Brooks, a prestigious fine wine and spirits merchant.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Be part of a historic company with a royal warrant and make an impact.
- Qualifications: Experience in credit control and strong problem-solving skills.
- Other info: Opportunity to coach a high-performing team and support financial reporting.
The predicted salary is between 36000 - 60000 £ per year.
Join our Justerini & Brooks team. Justerini & Brooks was established in 1749 and is widely regarded as one of the world’s leading fine wine and spirits merchants, known for the quality of its portfolio and service. It has held a Royal Warrant for supplying wine and spirits to each British monarch since 1761. The company has sales offices in London, Edinburgh and Hong Kong and is a wholly-owned subsidiary of Diageo PLC, the world’s leading premium drinks business. Justerini & Brooks has dedicated Sales divisions that focus on servicing Private Clients, On-Trade, and the Off-Trade including Luxury Retail.
Purpose of Role
- To run the credit control team but also be a functional expert.
- To support a fast order to cash process through the timely collection and posting of payments to customer accounts.
- To provide a first class, value-added, customer experience to both private clients and on trade customers and to support the private client sales team, the on trade sales team and the Hong Kong private client sales team.
- To work within a solid control environment and fully support and promote our compliance agenda.
- To lead and coach a small high performing team.
- To support financial control on our month end reporting.
Key Accountabilities
- Creating structure and rhythm for the team to work to.
- Being a point of escalation for complex customer queries.
- Be a decision maker on more complex queries.
- Responsible for a large number of varied and complex debtor accounts both Private Client and Trade customers.
- Collection of cash to trading terms.
- Allocate payments to invoices on accounts.
- Manage and prepare direct debit payments for customers.
- Answer telephones.
- Resolve customer queries including copy invoices.
Credit Control Lead - Justerini & Brooks in London employer: Diageo
Contact Detail:
Diageo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Lead - Justerini & Brooks in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Justerini & Brooks. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company’s history and values. Knowing about their Royal Warrant and commitment to quality will show you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but don’t sound rehearsed. We want you to come across as authentic and confident, so let your personality shine through!
✨Tip Number 4
After the interview, don’t forget to follow up with a thank-you email. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Credit Control Lead - Justerini & Brooks in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Lead role. Highlight your experience in credit control and any leadership roles you've had. We want to see how your skills align with our needs at Justerini & Brooks!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our team. Be sure to mention your understanding of the fine wine and spirits industry, as it’s a big part of who we are.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex customer queries in the past. We love candidates who can think on their feet and provide first-class customer experiences, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Justerini & Brooks family!
How to prepare for a job interview at Diageo
✨Know Your Numbers
As a Credit Control Lead, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators related to credit control and be ready to discuss how you've used them in past roles.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare examples of how you've successfully managed and coached others. Think about specific challenges you've faced and how you motivated your team to overcome them.
✨Understand the Business
Familiarise yourself with Justerini & Brooks' history and its position within the fine wine and spirits market. Being able to speak knowledgeably about the company will show your genuine interest and help you connect with the interviewers.
✨Prepare for Customer Scenarios
Expect questions about handling complex customer queries. Prepare scenarios where you've resolved difficult situations, focusing on your problem-solving skills and ability to maintain a positive customer experience.