Assistant Manager Guinness Open Gate Brewery in London

The Guinness Open Gate Brewery is a unique destination combining brewery experiences, hospitality, retail, events and community engagement within one of London's most exciting visitor attractions. We are looking for an Assistant Manager to support the day-to-day operation of this dynamic venue, ensuring exceptional guest experiences, operational excellence, and the highest standards of safety, compliance and service delivery.

Rewards & Benefits

• Competitive salary
• Annual bonus
• Product allowance
• Private pension and many more

Key Skills & Experience required

• Prior experience of running large high turnover hospitality premises
• Licensing experience, preferably prior DPS experience
• Crisis Management experience
• Experience managing and liaising with on-site security teams
• Facilities and maintenance management
• Demonstrated experience of high level of standards management
• Able to work collaboratively across multiple departments
• Prior experience of managing site wide health and safety and compliance

Primary Responsibilities

• Support day-to-day operations of a large, multi-experience hospitality venue.
• Ensure smooth delivery of services across bars, restaurants, events, and brewery experiences.
• Maintain legal and community commitments (e.g. licensing, OMP).
• Assist in managing relationships with key partners, including Sodexo.
• Support financial performance targets (P&L accountability).
• Aid in staff recruitment, training, and delivery of high service standards.
• Help manage external stakeholder relations (e.g., police, licensing authorities).
• Support cultural, community, and event-driven initiatives.
• Contribute to delivering Net Promoter Score (NPS) targets.

Key aspects of the day-to-day activities

• Operating across the full site (50,000 Sq/Ft) throughout a shift
• Patrolling the site, and being present in customer facing and back of house areas
• Primarily responsible for licensing and OMP commitments, engaging with staff and security in all areas of the business
• Assisting with deliveries and courtyard logistics.
• Crisis management; the manager on duty will be in charge of any crisis.
• Incidents and accidents; The manager on duty is responsible to attending incidents and coordinating with security.
• First aid: the manager on duty is primarily responsible for first aid.
• Brand reputation is key.
• Fire; the MoD is primarily responsible for evacuating guests and staff in the event of a fire.
• Stairs; the site comprises of old Covent Garden buildings, with narrow staircases.
• Early starts / late finishes are a significant aspect of this role.
• Assisting all areas of the business with training of all types from compliance to standards.
• Security briefings must take throughout the day.
• Assisting in departments in delivery of the shift.
• Event set up will be part of the role.

Other general tasks may include:

• Lifting and carrying stock (e.g., boxes of bottles, retail merchandise, kegs, POS materials).
• Setting up event spaces, which may include moving tables, stacking/unstacking chairs, lifting staging or AV equipment.
• Restocking bars and retail (carrying crates, moving pallets, loading/unloading deliveries).
• Moving equipment (e.g., beer taps, portable bars, sound systems, signage).
• Assisting with brewery tours.
• Handling refuse – taking out bins, moving waste/recycling.
• Emergency tasks – assisting in physical incidents.

Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning: Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.