At a Glance
- Tasks: Support daily tour and tasting operations, ensuring memorable experiences for guests.
- Company: Join Diageo, the world’s leading premium drinks company with iconic brands like Johnnie Walker and Guinness.
- Benefits: Enjoy flexible rewards, product discounts, a competitive pension scheme, and generous holiday allowance.
- Other info: Flexible hours including weekends; opportunities for personal growth and cross-training available.
- Why this job: Be part of a unique team creating unforgettable whisky experiences in a vibrant environment.
- Qualifications: Experience in hospitality or spirits, strong communication skills, and a passion for whisky are essential.
The predicted salary is between 24000 - 36000 £ per year.
Job Description :
Experience Support Assistant
The Johnnie Walker Experience, Edinburgh
Salary: £26679/annum plus annual bonus, product allowance, 34 days of holiday and many more)
Full Time, permanent
Closing Date: 15th Sept 2026
About us
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
About the Function
Our Scotland Brand Homes are world-class visitor experiences that bring our iconic whisky brands to life through immersive storytelling, exceptional hospitality and premium events. Johnnie Walker Princes Street is our global flagship experience, welcoming visitors from around the world while creating unforgettable moments that inspire a lifelong connection with our brands.
About the Team
You’ll join the Johnnie Walker Experience Leadership Team, working alongside experts across hospitality, visitor experience, food & beverage, retail and marketing to deliver exceptional events and guest experiences in one of Scotland’s leading visitor attractions.
About the Role
As an Experience Support Assistant, you’ll play a vital role in the day-to-day operation of our guided tours and tasting experiences. From preparing tasting rooms and managing stock to supporting operational excellence, you’ll help ensure every visitor enjoys a premium and memorable experience.
Role Responsibilities
- Prepare, set up and reset tasting rooms and experience spaces to ensure every tour is delivered to the highest standard.
- Manage stock, equipment and supplies, ensuring visitor-facing and storage areas remain organised, fully stocked and presentation-ready.
- Maintain excellent cleanliness, food hygiene and health & safety standards across all operational areas.
- Support the smooth delivery of tours by coordinating experience timings and responding promptly to visitor and team needs.
- Assist with training new team members and contribute to continuous improvement across the visitor experience.
- Provide operational support across other areas of the business, including the bar and retail, as required.
This is a fantastic opportunity to develop your hospitality and operational skills while working at one of Scotland’s leading visitor attractions. You’ll gain valuable experience across multiple areas of the business and become an ambassador for one of the world’s most iconic whisky brands.
Experience / Skills Required
This could be the right opportunity for you if you have:
- Experience within hospitality, food & beverage, tourism or another customer-facing environment.
- A passion for whisky, premium hospitality and delivering exceptional visitor experiences.
- Strong communication, organisational and time management skills.
- A proactive, customer-first mindset with the ability to thrive in a fast-paced environment.
- A collaborative approach with the flexibility to work evenings, weekends and public holidays.
Additional language skills would be an advantage but are not essential.
Flexible Working Statement
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.
Rewards & Benefits Statement
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
- Base salary of £26,679 per annum
- Annual bonus
- Product allowance
- Private pension scheme
- Share purchase scheme
- And many more benefits
Diversity Statement
Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.
We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.
Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.
Princes Street
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Experience Support Assistant employer: Diageo
At Diageo, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our state-of-the-art Belfast packaging facility. With a strong focus on employee growth, competitive benefits including a generous pension scheme and share options, and a commitment to inclusivity, we empower our team to thrive while contributing to our mission of creating beloved brands. Join us in a culture that values collaboration, innovation, and continuous improvement, where your skills as an Automation and Control Engineer will be celebrated and developed.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Support Assistant
✨Tip Number 1
Familiarise yourself with the Johnnie Walker brand and its heritage. Understanding the story behind the whisky and the brand's values will help you connect with visitors and enhance their experience.
✨Tip Number 2
Brush up on your customer service skills. As an Experience Support Assistant, you'll be engaging with guests from all over the world, so being able to communicate effectively and warmly is key to creating memorable experiences.
✨Tip Number 3
Get comfortable with the logistics of running tours and tastings. Knowing how to manage equipment and supplies efficiently will show your potential employers that you're proactive and ready to contribute from day one.
✨Tip Number 4
Demonstrate your passion for whisky and the hospitality industry during any interactions. Whether it's through networking or interviews, showing genuine enthusiasm can set you apart from other candidates.
We think you need these skills to ace Experience Support Assistant
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Experience Support Assistant position. Understand the responsibilities and skills required, such as stock control and customer engagement, to tailor your application accordingly.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in hospitality or the food and beverage industry. Mention specific examples where you demonstrated strong communication skills and a customer-first attitude, as these are crucial for this role.
Show Your Passion for Whisky:Since the role involves sharing the story of Johnnie Walker and whisky-making, express your enthusiasm for whisky in your application. Include any relevant knowledge or experiences that showcase your passion for the brand and its heritage.
Tailor Your Application:Customise your CV and cover letter to reflect the specific requirements mentioned in the job posting. Use keywords from the job description, such as 'team player', 'time management', and 'flexibility', to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at Diageo
✨Show Your Passion for Whisky
Make sure to express your enthusiasm for whisky and the Johnnie Walker brand during the interview. Share any personal experiences or knowledge you have about whisky-making, as this will demonstrate your genuine interest in the role.
✨Highlight Your Hospitality Experience
Discuss your previous experience in hospitality or the food and beverage industry. Be prepared to give examples of how you've provided excellent customer service and created memorable experiences for guests.
✨Demonstrate Teamwork Skills
Since the role requires strong teamwork, be ready to share examples of how you've successfully collaborated with others in a fast-paced environment. Highlight your ability to communicate effectively and support your colleagues.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling difficult situations or managing time effectively. Think of specific scenarios from your past where you successfully resolved issues or improved processes, and be ready to discuss them.
