Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support daily tour and tasting operations, ensuring memorable experiences for guests.
- Company: Join Diageo, the world’s leading premium drinks company with iconic brands like Johnnie Walker and Guinness.
- Benefits: Enjoy flexible rewards, product discounts, a competitive pension scheme, and generous holiday allowance.
- Why this job: Be part of a unique team creating unforgettable whisky experiences in a vibrant environment.
- Qualifications: Experience in hospitality or spirits, strong communication skills, and a passion for whisky are essential.
- Other info: Flexible hours including weekends; opportunities for personal growth and cross-training available.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Johnnie Walker – Princes Street, Edinburgh
Full Time, permanent
Closing Date: 6th April 2026
Purpose of Role
The Experience Support Team are critical for the day‑to‑day guided visits and sampling operations at the Johnnie Walker Experience. This position is responsible for stock control, coordinating equipment and supplies preparation, setup, and clean‑up of all front‑ and back‑of‑house areas that support the tour and tasting experience to ultimately deliver memorable experiences for our guests.
Job Description
Experience Support Assistant – Johnnie Walker, Princes Street, Edinburgh – Full Time, permanent – Closing Date: 6th April 2026
Top Accountabilities
- Possess detailed understanding of all experiences’ equipment and supply needs
- Implement continuous setup and cleanup of tasting rooms and areas for each experience offering
- Maintain clean and orderly visitor‑facing areas
- Ensure sanitation and cleaning requirements are followed at all times
- Continuously supervise tasting inventory
- Accurately record stock levels at the set times in each support area
- Assist with ensuring that storage rooms are clean, organized, accurately stocked
- Supervise tour guide timing to ensure timely rotation
- Respond promptly to visitor and staff needs
- Complete assignments in a timely manner and within Johnnie Walker Experience standards
- Understand and follow all established operating procedures to exceed operational requirements and ensure visitors and staff receive the highest standards of quality, safety, and service.
- Have a proven understanding of fire extinguisher and first aid kit procedures
- Maintain continued interest in the Johnnie Walker Brand Home’s exhibits and informative content to better fulfill your duties
- Adhere to all Health & Safety and Food Hygiene standards
- Assist in the training of new staff
- Maintain good attendance and communicate with supervisory staff on scheduling issues
- Participate in educational opportunities for personal growth and development, including cross‑training opportunities
- Perform other duties as assigned, such as rotating into other areas like Bar/ Retail to support
Skills
- Qualifications and experience required
- Experience in hospitality, food & beverage, or wine/spirits industry
- Deep passion for whisky and its use within cocktails
- Strong team player
- Strong desire to learn more about our whisky story, brand, and its characteristics
- Strong communication and organizational skills
- Excellent time‑management skills
- Desire to work in a fast‑paced environment
- Proficient spoken English; additional languages are beneficial
- Be guided by a customer‑first mindset
- Be familiar with visitor experience best practices and procedures
- Requires considerable movement around the site to monitor activities
- Must be flexible with work schedule including weekends, holidays, and evenings
Working with Us
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
- Product allowance and membership discounts
- Contributory pension scheme
- Competitive annual bonus (dependent on performance)
- Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Worker Type
Regular
Primary Location
Princes Street
#J-18808-Ljbffr
Experience Support Assistant employer: Diageo
Contact Detail:
Diageo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Support Assistant
✨Tip Number 1
Familiarise yourself with the Johnnie Walker brand and its heritage. Understanding the story behind the whisky and the brand's values will help you connect with visitors and enhance their experience.
✨Tip Number 2
Brush up on your customer service skills. As an Experience Support Assistant, you'll be engaging with guests from all over the world, so being able to communicate effectively and warmly is key to creating memorable experiences.
✨Tip Number 3
Get comfortable with the logistics of running tours and tastings. Knowing how to manage equipment and supplies efficiently will show your potential employers that you're proactive and ready to contribute from day one.
✨Tip Number 4
Demonstrate your passion for whisky and the hospitality industry during any interactions. Whether it's through networking or interviews, showing genuine enthusiasm can set you apart from other candidates.
We think you need these skills to ace Experience Support Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Experience Support Assistant position. Understand the responsibilities and skills required, such as stock control and customer engagement, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality or the food and beverage industry. Mention specific examples where you demonstrated strong communication skills and a customer-first attitude, as these are crucial for this role.
Show Your Passion for Whisky: Since the role involves sharing the story of Johnnie Walker and whisky-making, express your enthusiasm for whisky in your application. Include any relevant knowledge or experiences that showcase your passion for the brand and its heritage.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job posting. Use keywords from the job description, such as 'team player', 'time management', and 'flexibility', to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at Diageo
✨Show Your Passion for Whisky
Make sure to express your enthusiasm for whisky and the Johnnie Walker brand during the interview. Share any personal experiences or knowledge you have about whisky-making, as this will demonstrate your genuine interest in the role.
✨Highlight Your Hospitality Experience
Discuss your previous experience in hospitality or the food and beverage industry. Be prepared to give examples of how you've provided excellent customer service and created memorable experiences for guests.
✨Demonstrate Teamwork Skills
Since the role requires strong teamwork, be ready to share examples of how you've successfully collaborated with others in a fast-paced environment. Highlight your ability to communicate effectively and support your colleagues.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling difficult situations or managing time effectively. Think of specific scenarios from your past where you successfully resolved issues or improved processes, and be ready to discuss them.