Experience Support Assistant

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Experience Support Assistant

Apply locations Edinburgh, Scotland time type Full time posted on Posted Yesterday time left to apply End Date: August 25, 2025 (5 days left to apply) job requisition id JR1114816

Job Description :

Experience Support Assistant
Johnnie Walker Princess Street, Edinburgh
Full Time, permanent
Closing date: 24th August 2025

About Us
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value.

This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build memorable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

The Experience Support Team are critical for the day-to-day tour and tasting experience operations at the Johnnie Walker Brand Home. This position is responsible for stock control, coordinating equipment and supplies preparation, setup, and clean-up of all front- and back-of-house areas that support the tour and tasting experience to ultimately deliver memorable experiences for our guests.

Our Experience Ambassadors will facilitate the end-to-end customer journey throughout our Brand home site entertaining visitors from around the world and providing an outstanding visitor experience.

You’ll bring to life the art of whisky making and the heritage of our brand by guiding groups throughout various interactive tour experiences and tastings. In addition, you’ll be responsible for ticketing, admissions, information services and booking of tailored visitor experiences throughout our Brand Homes across Scotland.

You’ll engage with visitors on both an individual and group basis, interpreting customer interests and providing information to build a personalised experience. Our Experience Ambassadors are our brand advocates and you’ll thrive with sharing Brand home stories with our visitors and be passionate about encouraging them to discover the delights of Scotch whisky, highlighting specific home sites to whisky experiences across Scotland.

Responsibilities

• Possess thorough understanding of all tour and tasting experiences’ equipment and supply needs.

• Complete continuous setup and cleanup of tasting rooms and areas for each experience offering; work quickly to reset tasting equipment and supplies throughout various experience areas between each group rotation

• Maintain clean and orderly visitor-facing areas.

• Ensure sanitation and cleaning requirements are followed at all times.

• Continuously monitor tasting equipment and supplies inventory.

• Accurately record stock levels at the set times in each support area.

• Assist with ensuring that storage rooms are clean, organized, properly stocked.

• Monitor tour guide timing to ensure timely rotation.

• Respond promptly to visitor and staff needs.

• Complete assignments in a timely manner and within Johnnie Walker Brand Home’s standards.

• Understand and follow all established operating procedures to exceed operational requirements and ensure visitors and staff receive the highest standards of quality, safety, and service at all times.

• Have a working knowledge of fire extinguisher and first aid kit procedures.

• Maintain continued interest in the Johnnie Walker Brand Home’s exhibits and educational content to better fulfill your duties.

• Adhere to all Health & Safety and Food Hygiene standards.

• Assist in the training of new staff.

• Maintain good attendance and communicate with supervisory staff on scheduling issues.

• Participate in educational opportunities for personal growth and development, including cross training opportunities.

• Perform other duties as assigned, such as rotating into other areas like Bar/ Retail to support.

Skills and Experience Required

• Experience in hospitality, food & beverage, or wine/spirits industry.

• Deep enthusiasm for whisky and its use within cocktails.

• Strong Team Player

• Strong desire to learn more about the Johnnie Walker Brand Home whisky story, brand, and its characteristics.

• Strong communication and organizational skills.

• Excellent Time Management skills.

• Desire to work in a fast-paced environment.

• Fluent Spoken English, Additional languages are beneficial.

• Be guided by a customer-first attitude.

• Be familiar with visitor experience standard methodologies and procedures.

Requires considerable movement around the Johnnie Walker Brand Home to monitor activities · Must be flexible with work schedule including weekends, holidays, and evenings.

Working with Us
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Product allowance and membership discounts

• Contributory pension scheme

• Competitive annual bonus (dependent on performance)

• Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :

Regular

Primary Location:

Princes Street

Additional Locations :

Job Posting Start Date :

2025-07-01

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people\’s unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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