At a Glance
- Tasks: Lead the credit control team and ensure timely payment collections.
- Company: Join Justerini & Brooks, a prestigious fine wine and spirits merchant since 1749.
- Benefits: Flexible working options, competitive salary, and a supportive environment.
- Other info: Embrace diversity and help shape an inclusive culture.
- Why this job: Be part of a historic brand and make a real impact in a dynamic team.
- Qualifications: Experience in credit control and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Join our Justerini & Brooks team. Justerini & Brooks was established in 1749 and is widely regarded as one of the world’s leading fine wine and spirits merchants, known for the quality of its portfolio and service. It has held a Royal Warrant for supplying wine and spirits to each British monarch since 1761. The company has sales offices in London, Edinburgh and Hong Kong and is a wholly-owned subsidiary of Diageo PLC, the world’s leading premium drinks business. Justerini & Brooks has dedicated Sales divisions that focus on servicing Private Clients, On-Trade, and the Off-Trade including Luxury Retail.
Purpose of Role
- To run the credit control team but also be a functional expert.
- To support a fast order to cash process through the timely collection and posting of payments to customer accounts.
- To provide a first class, value-added, customer experience to both private clients and on trade customers and to support the private client sales team, the on trade sales team and the Hong Kong private client sales team.
- To work within a solid control environment and fully support and promote our compliance agenda.
- To lead and coach a small high performing team.
- To support financial control on our month end reporting.
Key Accountabilities
- Creating structure and rhythm for the team to work to.
- Being a point of escalation for complex customer queries.
- Be a decision maker on more complex queries.
- Responsible for a large number of varied and complex debtor accounts both Private Client and Trade customers.
- Collection of cash to trading terms.
- Allocate payments to invoices on accounts.
- Manage and prepare direct debit payments for customers.
- Answer telephones.
- Resolve customer queries including copy invoices, account amendments, proof of deliveries.
- Perform credit checks for new customers and support the onboarding process.
- Support an annual credit limit review for all customers.
- Month end reporting of aged debt and bad debt.
- Support all sales teams, private client, on trade and Hong Kong with accounting requests.
Qualifications & Experience Required
- Experience in a wine and spirits business an advantage.
- Credit control experience.
- People leadership.
- Track record of driving continuous improvement.
- Excellent written and verbal communication.
- Ability to build effective relationships at all levels with internal and external stakeholders.
- Strong IT and data analysis skills including the use of a wine industry ERP, case management system, Excel and Power BI.
- Proven track record in a fast paced, customer facing environment.
- Good attention to detail.
- Open to change and continual development.
Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one. Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you!
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Credit Control Lead - Justerini & Brooks employer: Diageo
At Justerini & Brooks, we pride ourselves on being a leading fine wine and spirits merchant with a rich heritage dating back to 1749. Our commitment to excellence is reflected in our inclusive work culture, where flexibility and employee growth are paramount, allowing you to thrive in a supportive environment. Join us in London and be part of a dynamic team that values diversity and champions personal development while delivering exceptional service to our esteemed clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Lead - Justerini & Brooks
✨Tip Number 1
Network like a pro! Reach out to people in the wine and spirits industry, especially those connected to Justerini & Brooks. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s history, their products, and their values. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on articulating your experience in credit control and how it aligns with their needs. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Credit Control Lead - Justerini & Brooks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Lead role. Highlight your experience in credit control and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the wine and spirits industry and how you can contribute to our team. Keep it engaging and personal, just like we do at StudySmarter.
Showcase Your Communication Skills:Since this role involves building relationships with clients and stakeholders, make sure your written application reflects your excellent communication skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Diageo
✨Know Your Numbers
As a Credit Control Lead, you'll be dealing with complex debtor accounts. Brush up on your financial metrics and be ready to discuss how you've managed cash collections in the past. Show them you understand the importance of timely payments and how it impacts the business.
✨Showcase Your Leadership Skills
You'll be leading a small team, so highlight your experience in people management. Prepare examples of how you've coached team members or improved team performance. They want to see that you can create structure and rhythm for your team.
✨Understand the Wine and Spirits Industry
Having experience in the wine and spirits sector is a plus. Do some research on Justerini & Brooks and their portfolio. Being able to speak knowledgeably about the industry will set you apart and show your genuine interest in the role.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complex situations. Think of specific examples where you've resolved issues or improved customer relationships. This will demonstrate your ability to provide a first-class customer experience.
