Digital and Technology Head of RGM & TPM in City of Westminster

Our Digital and Technology (D&T) team are innovators, delivering ground‑breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster. Our D&T team includes some of the most talented digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we’ll help you become the best you can be, creating career-defining work and delivering breakthrough thinking.

Responsibilities

• Provide strategic direction and leadership for the sub‑value stream, ensuring alignment with organizational goals and objectives.
• Develop and communicate the overall capability vision and strategic direction for software solutions within the value stream, considering business goals and market needs; communicate the Digital & Technology RGM & TPM vision, strategy, and tech roadmap to stakeholders.
• Prioritize features and user stories based on business value and technical feasibility.
• Foster a culture of collaboration, innovation, and continuous improvement within the value stream.
• Continuously monitor and measure project progress, identifying and resolving issues and risks to ensure on‑time and high‑quality delivery.
• Prioritise product backlog items based on input from stakeholders, market analysis, and user feedback.
• Provide clarity and guidance to development and run teams on product requirements, acceptance criteria, service level objectives, and desired outcomes.
• Lead and facilitate regular retrospectives, root‑cause analysis, and problem‑solving sessions to identify improvement opportunities and drive actionable outcomes.
• Build and maintain strong relationships with key senior RGM & TPM stakeholders, including business leaders, customers, and partners.
• Communicate value‑stream performance, challenges, and improvement initiatives to stakeholders, ensuring transparency and alignment.
• Manage stakeholder expectations, ensuring effective communication channels are in place to address concerns and solicit feedback.

Qualifications

• Bachelor's degree and at least five years of TPM and RGM implementation experience in Digital and Technology (IT department).
• Proven record of successful implementation of TPM/ RGM systems in the FMCG industry.
• Experience in the Digital and/or Technology industry (IT department) is a must.
• Robust understanding of RGM and TPM processes.
• Extensive experience in technology leadership roles, focusing on value‑stream management, product development, or software delivery.
• Strong understanding of Lean, Agile, and DevOps principles, practices, and tools.
• Proven track record of successfully leading cross‑functional teams and delivering value‑stream optimisation initiatives.
• Excellent analytical and problem‑solving skills, with the ability to identify and address bottlenecks and process inefficiencies.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with global functions, markets, and stakeholders at all levels.
• Results‑oriented mindset, passionate about driving continuous improvement and achieving operational excellence.
• Externally curious, with solid understanding of vendor proposition in TPM/RGM digital domain.

Flexible Working

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one. Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world.