At a Glance
- Tasks: Lead the credit control team and ensure timely payment collections.
- Company: Join Justerini & Brooks, a prestigious fine wine and spirits merchant.
- Benefits: Flexible working options, competitive salary, and a supportive environment.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Make an impact in a historic company with a commitment to inclusivity.
- Qualifications: Experience in credit control and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- To run the credit control team but also be a functional expert.
- To support a fast order to cash process through the timely collection and posting of payments to customer accounts.
- To provide a first class, value-added, customer experience to both private clients and on trade customers and to support the private client sales team, the on trade sales team and the Hong Kong private client sales team.
- To work within a solid control environment and fully support and promote our compliance agenda.
- To lead and coach a small high performing team.
- To support financial control on our month end reporting.
- Creating structure and rhythm for the team to work to.
- Being a point of escalation for complex customer queries.
- Be a decision maker on more complex queries.
- Responsible for a large number of varied and complex debtor accounts both Private Client and Trade customers.
- Collection of cash to trading terms.
- Allocate payments to invoices on accounts.
- Manage and prepare direct debit payments for customers.
- Answer telephones.
- Resolve customer queries including copy invoices, account amendments, proof of deliveries.
- Perform credit checks for new customers and support the onboarding process.
- Support an annual credit limit review for all customers.
- Month end reporting of aged debt and bad debt.
- Support all sales teams, private client, on trade and Hong Kong with accounting requests.
Qualifications
- Experience in a wine and spirits business an advantage.
- Credit control experience.
- People leadership.
- Track record of driving continuous improvement.
- Excellent written and verbal communication.
- Ability to build effective relationships at all levels with internal and external stakeholders.
- Strong IT and data analysis skills including the use of a wine industry ERP, case management system, Excel and Power BI.
- Proven track record in a fast paced, customer facing environment.
- Good attention to detail.
- Open to change and continual development.
- Flexibility is key to our success.
Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
Justerini & Brooks was established in 1749 and is widely regarded as one of the world's leading fine wine and spirits merchants, known for the quality of its portfolio and service. It has held a Royal Warrant for supplying wine and spirits to each British monarch since 1761. The company has sales offices in London, Edinburgh and Hong Kong and is a wholly-owned subsidiary of Diageo PLC the world's leading premium drinks business. Justerini & Brooks has dedicated Sales divisions that focus on servicing Private Clients, On-Trade, and the Off-Trade including Luxury Retail. Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you!
Credit Control Lead - Justerini & Brooks in City of Westminster employer: Diageo
Justerini & Brooks is an exceptional employer, offering a dynamic work environment where you can thrive as a Credit Control Lead. With a strong emphasis on employee growth and a commitment to inclusivity, you'll be part of a high-performing team that values your contributions while supporting your well-being and work-life balance. Located in the heart of London, you'll enjoy the benefits of working for a prestigious company with a rich heritage in fine wine and spirits, backed by the resources of Diageo PLC.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Lead - Justerini & Brooks in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the wine and spirits industry, especially those who might know someone at Justerini & Brooks. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of credit control processes and the wine industry. Show us you’re not just a candidate, but a passionate expert ready to lead the team!
✨Tip Number 3
When you get that interview, don’t just talk about your experience—share specific examples of how you've improved processes or resolved complex customer queries. We love hearing about real results!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at Justerini & Brooks.
We think you need these skills to ace Credit Control Lead - Justerini & Brooks in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Credit Control Lead. Highlight your experience in credit control and any leadership roles you've had. We want to see how you can bring your skills to our team!
Showcase Your Communication Skills:Since this role involves building relationships with clients and internal teams, it's crucial to demonstrate your excellent written communication skills. Use clear, concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities:We love candidates who can tackle complex queries head-on. Share examples from your past where you've successfully resolved customer issues or improved processes. This will show us you're ready for the challenges ahead!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Diageo
✨Know Your Numbers
As a Credit Control Lead, you'll need to be comfortable with financial data. Brush up on your knowledge of cash flow, aged debt reports, and payment allocation processes. Be ready to discuss how you've managed complex debtor accounts in the past.
✨Showcase Your Leadership Skills
This role involves leading a high-performing team, so be prepared to share examples of how you've successfully coached and developed others. Highlight any specific strategies you've used to drive continuous improvement within your team.
✨Understand the Customer Experience
Since providing a first-class customer experience is key, think about how you've resolved customer queries in the past. Prepare to discuss your approach to building effective relationships with both private clients and trade customers.
✨Embrace Flexibility
Flexibility is crucial for success in this role. Be open about what flexibility means to you and how it can help you manage your wellbeing while achieving your professional goals. This will show that you're aligned with the company's values.
