At a Glance
- Tasks: Support daily operations at a vibrant brewery and hospitality venue.
- Company: Join the iconic Guinness Open Gate Brewery in London.
- Benefits: Enjoy competitive rewards, performance incentives, and career development opportunities.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team delivering unforgettable experiences and maintaining high service standards.
- Qualifications: Experience in hospitality management and crisis management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Key Skills & Experience
- Prior experience running large high-turnover hospitality premises
- Licensing experience, preferably prior DPS experience
- Crisis management experience
- Experience managing and liaising with on-site security teams
- Facilities and maintenance management
- Demonstrated experience maintaining high standards of service and quality
- Ability to work collaboratively across multiple departments
- Experience managing site-wide health and safety and compliance programmes
Primary Responsibilities
- Support day-to-day operations of a large, multi-experience hospitality venue.
- Ensure smooth delivery of services across bars, restaurants, events and brewery experiences.
- Maintain legal and community commitments (e.g., licensing, OMP).
- Assist in managing relationships with key partners, including Sodexo.
- Support financial performance targets (P&L accountability).
- Assist in staff recruitment, training and delivery of high service standards.
- Help manage external stakeholder relationships (e.g., police, licensing authorities).
- Support cultural, community and event-driven initiatives.
- Contribute to Net Promoter Score (NPS) targets.
Day-to-Day Activities
- Operate across the full site (50,000 sq/ft) during shifts.
- Patrol the site and be present in customer-facing and back-of-house areas.
- Lead licensing and OMP commitments, engaging with staff and security.
- Assist with deliveries and courtyard logistics; manage early-morning vehicle delivery.
- Be prepared for crisis management: respond promptly to crises and execute safe evacuations.
- Attend incidents and accidents, coordinating with security.
- Provide first aid when required.
- Ensure brand reputation through quality control, working with cellar staff to secure the perfect pint of Guinness.
- Co-ordinate fire response and ensure safety evacuation of guests and staff.
- Navigate narrow staircases and complex layouts of the old Covent Garden buildings.
- Support training across compliance, standards and other departments.
- Assist in bar service, stock-room duties and stock replenishment.
- Set up events, move furniture, and handle AV and staging equipment.
- Lifting and carrying stock, managing pallets and restocking bars and retail areas.
- Assist brewery tours – handling heavy doors, guiding groups up/down stairs and setting up samples.
- Clear refuse – taking bins, moving waste/recycling, especially after events.
- Support emergency tasks such as spill clean-up and fire evacuation assistance.
Additional Responsibilities
- Flexible working may be required, including early starts, late finishes and occasional work in poorly lit areas.
- Support external stakeholder relations, including police and licensing authorities.
Rewards & Benefits
Competitive rewards and benefits package, including performance-based incentives and career development opportunities.
Employment Type: Fixed Term Contract (12 month FTC)
EEO / Diversity Statement: Guinness Open Gate Brewery provides an equal employment opportunity and embraces diversity of gender, ethnicity, ability, age, sexual orientation, educational background and cultural identity.
Assistant Manager, Guinness Open Gate Brewery, London in City of Westminster employer: Diageo
At Guinness Open Gate Brewery in London, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team enjoys competitive rewards, performance-based incentives, and ample opportunities for career development within a dynamic hospitality environment, all while contributing to the rich heritage of our iconic brand. Join us to be part of a community that values diversity and encourages personal growth in a unique and historic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Guinness Open Gate Brewery, London in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality industry, especially those who have worked at places like the Guinness Open Gate Brewery. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show up in person! If you can, visit the brewery and introduce yourself. A face-to-face interaction can leave a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by brushing up on crisis management scenarios. Think of examples from your past experiences that highlight your ability to handle tough situations, especially in a bustling environment like a brewery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Assistant Manager, Guinness Open Gate Brewery, London in City of Westminster
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your previous experience in running high-turnover hospitality venues. We want to see how you've managed operations, dealt with crises, and maintained service quality in your past roles.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the team at the Guinness Open Gate Brewery!
How to prepare for a job interview at Diageo
✨Know Your Venue Inside Out
Before the interview, make sure you research the Guinness Open Gate Brewery thoroughly. Familiarise yourself with its history, the different experiences it offers, and any recent events or initiatives. This will show your genuine interest and help you connect your experience to their operations.
✨Highlight Relevant Experience
Be ready to discuss your previous roles in high-turnover hospitality settings. Share specific examples of how you've managed crises, maintained service quality, and collaborated across departments. Tailor your stories to reflect the responsibilities listed in the job description.
✨Demonstrate Your People Skills
As an Assistant Manager, you'll be working with various teams and external stakeholders. Prepare to talk about your experience in staff recruitment, training, and maintaining relationships with partners like Sodexo. Show that you can lead and inspire a team while ensuring compliance and safety.
✨Prepare for Scenario Questions
Expect questions that assess your crisis management skills and ability to handle emergencies. Think of scenarios where you've had to act quickly and effectively. Practising these responses will help you feel more confident and articulate during the interview.
