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- Tasks: Lead and manage the Brand Home, organising tours and ensuring exceptional visitor experiences.
- Company: Join the oldest working distillery on the stunning Isle of Skye.
- Benefits: Enjoy shared accommodation, annual bonuses, 34 days holiday, and a private pension scheme.
- Why this job: Be part of a passionate team creating unforgettable experiences for visitors from around the world.
- Qualifications: Experience in leading teams and a passion for customer service is essential.
- Other info: Flexible hours with evening and weekend work; great opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Talisker Visitor Centre
Full time, permanent
Benefits: shared accommodation, annual bonus, product allowance, 34 days of holiday, private pension scheme, share purchase, and many more.
Closing date: 22nd February 2026
About the Distillery:
The oldest working distillery on the Isle of Skye is set on the shores of Loch Harport with dramatic views of the Cuillins. Producing an alluring, sweet, full-bodied single malt is so easy to enjoy, and like Skye itself, so hard to leave. Talisker is an iconic visitor centre that provides world-class visitor experiences to all our visitors from around the globe. We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Talisker Visitor Centre. That begins and ends with the people who work there. If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.
Please note: This role will require weekend and evening work with opening and closing responsibilities.
You will be responsible for:
- As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team.
- You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.
- You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.
- You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.
- You’ll play a key role in supporting the Management team with retail strategy and visual merchandising management.
- You’ll also help with the planning and the implementation of special events throughout the year.
- You will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.
To be successful in this role:
- We’re looking for people with character: driven, resilient and open-minded.
- Are you passionate about customer service and driving excellence within your team?
- We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times.
- You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.
- You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.
- You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.
- You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance.
- It’d be excellent if you had an understanding of Microsoft Office or similar applications; however, this is not crucial.
Working with Us:
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
- Contemporary work life balance policies and wellbeing activities
- Contributory pension scheme
- Competitive annual bonus (dependent on performance)
- Generous holiday allowance
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Feel inspired? Then we may have the opportunity for you.
Brand Home Lead Guide employer: Diageo
Contact Detail:
Diageo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Home Lead Guide
✨Tip Number 1
Get to know the company inside out! Research Talisker and its values, products, and visitor experiences. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Talisker. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team leadership. Think of examples from your past experiences that demonstrate your skills and passion for creating memorable visitor experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Talisker team and contributing to their amazing brand home.
We think you need these skills to ace Brand Home Lead Guide
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and the distillery shine through. We want to see how excited you are about creating unforgettable experiences for our visitors!
Tailor Your CV: Make sure to tailor your CV to highlight your experience in leading teams and delivering excellent customer service. We’re looking for specific examples that demonstrate your skills and achievements in these areas.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Brand Home Lead Guide role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Talisker Visitor Centre.
How to prepare for a job interview at Diageo
✨Know Your Brand
Before the interview, dive deep into the history and values of Talisker. Understand what makes their single malt unique and be ready to discuss how you can contribute to enhancing the visitor experience. Showing genuine passion for the brand will set you apart.
✨Showcase Your Leadership Skills
As a Brand Home Lead Guide, you'll be managing a team. Prepare examples from your past experiences where you've successfully led a team or project. Highlight how you motivated others and achieved targets, as this will demonstrate your capability to drive performance.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for a customer or resolved a challenging situation. This role is all about creating memorable experiences, so showcasing your commitment to excellent service is crucial.
✨Flexibility and Teamwork
Since the role requires evening and weekend work, be prepared to discuss your availability and flexibility. Also, emphasise your ability to work collaboratively within a team. Share examples of how you've built strong relationships with colleagues and customers alike.
