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- Tasks: Deliver exceptional customer service and guide tours at the iconic Talisker Visitor Centre.
- Company: Join the oldest working distillery on the stunning Isle of Skye.
- Benefits: Enjoy a competitive salary, product allowance, generous holiday, and a contributory pension scheme.
- Why this job: Be part of a team that creates unforgettable experiences for visitors from around the world.
- Qualifications: Passion for customer service and teamwork; hospitality experience is a plus.
- Other info: Flexible working hours with opportunities for career growth in a diverse environment.
The predicted salary is between 28215 - 28215 £ per year.
Permanent, full time position at Talisker Visitor Centre as a Brand Home Guide. Salary: £28,215 plus benefits (shared accommodation, annual bonus, product allowance, 34 days of holiday, private pension scheme, share purchase, and more). Closing Date: 15 February 2026.
The oldest working distillery on the Isle of Skye is set on the shores of Loch Harport with dramatic views of the Cuillins. Talisker is an iconic visitor centre that provides world-class visitor experiences to guests from around the globe. We aim for every visitor to enjoy an unforgettable experience when they walk through our doors, beginning and ending with the people who work here.
You Will Be Responsible For:
- Being an integral part of the visitor centre team as a Brand Home Guide, delivering high standards of customer service and creating an outstanding visitor experience.
- Guiding tours around the distillery, representing the brand and Diageo using the full training provided.
- Assisting with ticket sales and promoting the brand throughout the full experience, from warmly greeting guests to providing information on offerings.
- Shop duties and upselling products, alongside merchandising of other products in the retail area.
- Assisting with planning and implementation of special events throughout the year.
To Be Successful In This Role:
- We’re looking for people who are driven, resilient and open-minded.
- If you are passionate about customer service and a team player, you could be a great fit.
- You should value teamwork and be able to build strong working relationships with customers.
- Ideally you will have insight into the drinks industry or experience in hospitality.
- Please note: This role will require weekend and evening work.
Working With Us:
Join us and you can expect a highly competitive and flexible rewards and benefits package including:
- Product allowance
- Contributory pension scheme
- Competitive annual bonus (dependent on performance)
- Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere.” This purpose is inclusive in nature and values everybody regardless of background, disability, religion, gender identity, sexuality or ethnicity. We aim to reflect our broad consumer base across the 180 countries in which we operate and view diversity as a key enabler for growth.
Feel inspired? Create a future worth celebrating with us!
Brand Home Guide employer: Diageo
Contact Detail:
Diageo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Home Guide
✨Tip Number 1
Get to know the company inside out! Research Talisker and Diageo, their values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! As a Brand Home Guide, you'll be sharing the distillery's story with visitors. Think about how you can make your experiences engaging and memorable, just like the tours you'll be giving.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company culture. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Talisker team and ready to create unforgettable experiences for visitors.
We think you need these skills to ace Brand Home Guide
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and the drinks industry shine through. We want to see that you’re genuinely excited about the role and ready to create unforgettable experiences for our visitors.
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. We love seeing how your past roles have prepared you for being a Brand Home Guide, so don’t hold back on those details!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique story and what makes you a great fit for our team. Remember, we’re looking for driven and open-minded individuals who can connect with our guests.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and gives you a chance to explore more about what it’s like to work with us at Talisker!
How to prepare for a job interview at Diageo
✨Know Your Brand
Before the interview, dive deep into Talisker's history and values. Understand what makes the distillery unique and be ready to share your thoughts on their products. This shows genuine interest and helps you connect with the brand during your conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your passion for creating outstanding visitor experiences.
✨Be Ready for Teamwork Questions
Since teamwork is crucial for this role, think of instances where you collaborated effectively with others. Be prepared to discuss how you build relationships and contribute to a positive team environment, as this aligns with the company’s values.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role and the company. Ask about upcoming events at the visitor centre or how they celebrate diversity within the team. This not only shows your interest but also helps you gauge if it’s the right fit for you.
