At a Glance
- Tasks: Lead immersive whisky experiences and ensure exceptional visitor satisfaction.
- Company: Join the world's leading premium drinks company with iconic brands.
- Benefits: Competitive salary, generous holiday, pension, healthcare, and career growth.
- Other info: Dynamic role with opportunities to work across Scotland's iconic whisky venues.
- Why this job: Be part of a passionate team creating unforgettable moments in whisky culture.
- Qualifications: Experience in hospitality, strong communication skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
This role will require weekend and evening work, as well as opening and closing activities.
About Us
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
About The Function
Our Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive storytelling, hospitality and retail experiences. Across our venues, we create unforgettable moments that connect visitors from around the world with the flavours and heritage of Scotland.
About The Team
You’ll join an ambitious and passionate team dedicated to delivering exceptional visitor experiences across our Scotland Brand Homes, creating immersive journeys through whisky, hospitality and culture.
About The Role
As Brand Home Lead Guide, you will support the smooth day-to-day running of the Brand Home, ensuring operational excellence, exceptional customer service and seamless visitor experiences across tours, tastings, retail and events.
Role Responsibilities
- Support daily operations across bars, experiences and retail areas
- Ensure compliance with operational, licensing and safety standards
- Manage bookings, guest enquiries and Brand Home communications
- Coordinate stock control, cash handling and operational systems
- Host VIP experiences, tours and tastings as required
- Supervise Brand Home guides and agency staff, supporting training and scheduling
Experience / Skills Required
- Experience supervising teams in a fast-paced hospitality or visitor environment
- A customer-first mindset and passion for delivering exceptional experiences
- Strong communication and organisational skills
- Confidence working across multiple operational areas and systems
- A collaborative, resilient and flexible approach to teamwork
Rewards & Benefits
- Competitive salary and bonus
- Generous holiday allowance
- Pension and healthcare
- Career development opportunities
- The opportunity to work within iconic whisky experiences across Scotland
Diversity Statement
Our purpose is to celebrate life, every day, everywhere. We embrace diversity in the broadest possible sense, welcoming and celebrating people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. We aim to create an inclusive culture where everyone feels valued and can belong. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Recruitment Scam Warning: Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we’ll never ask for money.
Brand Home Experience Lead employer: Diageo
As a leading premium drinks company, we offer an exceptional work environment at our Cardhu Visitor Centre, where you can immerse yourself in the rich heritage of Scotland's whisky culture. Our team is passionate and dedicated, providing ample opportunities for career development while ensuring a collaborative and inclusive atmosphere. With competitive salaries, generous holiday allowances, and the chance to create unforgettable experiences for visitors, we are committed to celebrating diversity and fostering growth for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Home Experience Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their brands and values, especially since this role is all about creating exceptional visitor experiences. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your storytelling skills! As a Brand Home Experience Lead, you’ll need to engage visitors with immersive stories. Think of ways to share your own experiences that highlight your passion for hospitality and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team and contributing to those unforgettable moments we create.
We think you need these skills to ace Brand Home Experience Lead
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love whisky and creating unforgettable experiences. Share any relevant stories or experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the Brand Home Experience Lead role. Highlight your experience in hospitality and how it aligns with our mission of delivering exceptional visitor experiences. We love seeing candidates who take the time to connect their skills with our needs!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Diageo
✨Know Your Brands
Familiarise yourself with the brands you'll be representing, especially the heritage and stories behind them. This will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer experiences in previous roles. Highlight your ability to handle difficult situations and ensure guest satisfaction, as this is crucial for the Brand Home Experience Lead position.
✨Demonstrate Team Leadership
Be ready to discuss your experience in supervising teams. Share specific instances where you successfully managed staff, coordinated schedules, or trained new employees, showcasing your leadership skills in a fast-paced environment.
✨Embrace Flexibility and Collaboration
Since the role requires weekend and evening work, express your willingness to adapt to varying schedules. Discuss how you thrive in collaborative settings and can work effectively across different operational areas.
