Retail Concession Sales Associate in Birmingham

The Retail Concession Sales Associate is a key player in our luxury retail concession, responsible for delivering exceptional customer service and driving sales. You will work closely with the Retail Concession Manager to ensure that every customer interaction reflects our brand's prestige and commitment to excellence.

Top Accountabilities

• Welcome customers warmly, creating a memorable first impression.
• Engage with customers to understand their needs and preferences, offering tailored product recommendations.
• Develop strong relationships with clients, fostering loyalty and repeat business through personalised follow-ups.
• Achieve individual sales targets while actively contributing to team objectives.
• Implement strategic selling techniques to maximise revenue opportunities, including upselling and cross-selling.
• Participate in planning and executing promotional activities and events designed to enhance store visibility and drive traffic.
• Maintain comprehensive knowledge of all products within the concession, including new arrivals and exclusive offerings.
• Attend regular training sessions to stay informed about brand developments and become a true ambassador of our luxury products.
• Communicate product benefits effectively, aligning them with customer desires.
• Assist in maintaining high visual merchandising standards that reflect the luxury nature of our brand.
• Support inventory management processes by conducting regular stock checks, ensuring accurate replenishment, and organising displays meticulously.
• Collaborate with colleagues to ensure seamless day-to-day operations within the concession.
• Handle inquiries, complaints, returns, and exchanges professionally, turning challenges into opportunities for enhancing customer satisfaction.
• Strive consistently to exceed customer expectations through proactive service delivery.
• Work collaboratively with team members to foster a positive working environment that encourages growth and development.
• Share insights on consumer trends and feedback with management to inform strategic decision-making.

Ideal Experiences / Qualifications / Capabilities

• Proven experience in retail or luxury sales environments is highly desirable.
• Exceptional communication skills with an ability to engage effectively across diverse clientele.
• Demonstrated passion for delivering outstanding customer service while achieving ambitious sales targets.
• Strong organisational skills coupled with attention to detail in operational tasks.
• Sets and pursues direction without guidance and takes a wide view of accountabilities.
• High energy and ambition to achieve successful outcomes and high standards.
• Balances analysis and execution and adjusts thinking in the face of new information.
• Actively spots opportunities or issues and identifies which are urgent and important.
• Generates a range of workable solutions, decides what should be done and takes action.

Shape the Future

• Sees the big picture and possibility from multiple angles and through a creative lens.
• Frames issues in a way that creates clarity and incorporates others' best thinking.
• Accurately digests large amounts of information and breaks down complex problems thoroughly.
• Challenges themselves and others to take on new or unfamiliar tasks and ways of working.

Inspire through Purpose

• Finds broader meaning in their work and aspires to make a significant difference.
• Reads their environment and understands how culture and context influences people's perspectives.
• Is actively aware of the impact they have on others and tunes in to the needs of individuals around them.
• Communicates in a compelling, persuasive, and impactful way.
• Draws on a variety of influencing styles to engage different audiences.

Invest in Talent

• Displays confidence in their ability to meet challenges and succeed.
• Maintains belief and optimism and bounces back quickly from setbacks or failures.
• Demonstrates a realistic and thoughtful awareness of their own capabilities.
• Proactively seeks feedback and development for growth and takes action.

As a temporary contractor, you'll be employed by our Managed Service Provider, Magnit Global, who manage most of our temporary contract hiring; you will not be employed by Diageo.