At a Glance
- Tasks: Lead immersive whisky experiences and ensure exceptional visitor service at our Brand Home.
- Company: Join the world's leading premium drinks company with iconic brands.
- Benefits: Competitive salary, generous holidays, career development, and healthcare.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Be part of a passionate team creating unforgettable moments in Scotland's whisky culture.
- Qualifications: Experience in hospitality, strong communication skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
Cardhu Visitor Centre
Full time, permanent
Closing date: 7th June 2026
Please note: This role will require weekend and evening work, as well as opening and closing activities.
About us
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating.
About the Function
Our Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive storytelling, hospitality and retail experiences. Across our venues, we create unforgettable moments that connect visitors from around the world with the flavours and heritage of Scotland.
About the team
You’ll join an ambitious and passionate team dedicated to delivering exceptional visitor experiences across our Scotland Brand Homes, creating immersive journeys through whisky, hospitality and culture.
About the role
As Brand Home Lead Guide, you will support the smooth day-to-day running of the Brand Home, ensuring operational excellence, exceptional customer service and seamless visitor experiences across tours, tastings, retail and events.
Role Responsibilities
- Support daily operations across bars, experiences and retail areas
- Ensure compliance with operational, licensing and safety standards
- Manage bookings, guest enquiries and Brand Home communications
- Coordinate stock control, cash handling and operational systems
- Host VIP experiences, tours and tastings as required
- Supervise Brand Home guides and agency staff, supporting training and scheduling
This role offers the opportunity to develop operational and hospitality expertise while playing a key role in delivering unforgettable visitor experiences across Scotland’s iconic whisky destinations.
Experience / skills required
This could be the right opportunity for you if you have:
- Experience supervising teams in a fast-paced hospitality or visitor environment
- A customer-first mindset and passion for delivering exceptional experiences
- Strong communication and organisational skills
- Confidence working across multiple operational areas and systems
- A collaborative, resilient and flexible approach to teamwork
Flexible Working Statement
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.
Rewards & Benefits Statement
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
- Competitive salary and bonus
- Generous holiday allowance
- Pension and healthcare
- Career development opportunities
- The opportunity to work within iconic whisky experiences across Scotland
Diversity statement
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Recruitment Scam Warning
Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.
Brand Home Lead Guide in Aberlour employer: Diageo
As a leading premium drinks company, we offer an exceptional work environment at our Cardhu Visitor Centre, where you can immerse yourself in the rich heritage of Scotland's whisky culture. Our commitment to employee growth is reflected in our competitive salary, generous holiday allowance, and career development opportunities, all within a diverse and inclusive team that values your unique contributions. Join us to create unforgettable experiences while enjoying the flexibility and support needed to balance your personal and professional life.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Home Lead Guide in Aberlour
✨Tip Number 1
Get to know the company inside out! Research their brands, values, and recent news. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the Brand Home. You never know who might give you a leg up!
✨Tip Number 3
Practice your storytelling skills! As a Brand Home Lead Guide, you'll need to engage visitors with captivating stories. Prepare anecdotes about your past experiences that highlight your customer service and leadership skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the world of whisky and hospitality.
We think you need these skills to ace Brand Home Lead Guide in Aberlour
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering exceptional visitor experiences and your passion for whisky. Make it personal and relatable.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in hospitality and team supervision. We’re looking for specific examples that showcase your skills and fit for the Brand Home Lead Guide role.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand, so make sure your key points stand out!
Apply Through Our Website:Make sure to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Diageo
✨Know Your Whisky
As a Brand Home Lead Guide, you'll be sharing the rich stories behind the whisky brands. Brush up on your knowledge of the different whiskies, their origins, and unique characteristics. This will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Customer Service Skills
This role is all about delivering exceptional visitor experiences. Prepare examples from your past where you went above and beyond for customers. Highlight your ability to handle difficult situations with grace and how you ensure every guest leaves with a smile.
✨Demonstrate Team Leadership
You'll be supervising guides and agency staff, so it's crucial to showcase your leadership experience. Think of specific instances where you've successfully led a team in a fast-paced environment. Discuss how you motivate others and ensure operational excellence.
✨Embrace Flexibility
The job requires weekend and evening work, so be ready to discuss your flexibility. Share how you manage your time and commitments, and express your willingness to adapt to the needs of the business. This shows you're a team player who understands the demands of the role.
