At a Glance
- Tasks: Guide visitors through our distillery, delivering exceptional customer service and memorable experiences.
- Company: Join Diageo, a leading premium drinks company with a vibrant culture.
- Benefits: Enjoy a competitive salary, annual bonus, 34 days holiday, and more perks.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Be part of shaping celebrations and making lasting memories for guests.
- Qualifications: Passion for customer service and teamwork; hospitality experience is a plus.
The predicted salary is between 26670 - 26670 £ per year.
Help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Join us for career defining opportunities that give you the chance to thrive.
Brand Home Guide
Glenkinchie Visitor Centre
Permanent, full time
Salary: £26,670 plus benefits (annual bonus, product allowance, 34 days of holiday, private pension scheme, share purchase, and many more)
Closing date: 6th August 2026
Please note – This role will require weekend and evening work.
You will be responsible for:
- Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
- Guiding the public around our beautiful distillery representing the brand and Diageo using the full training provided.
- Assisting with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
- Shop duties and upselling products alongside the merchandising of our other products in the retail area.
- Helping with the planning and implementation of special events throughout the year.
To be successful in this role:
We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and a team player? We certainly hope so! We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well. Ideally you will have insight into the drinks industry or worked within a hospitality environment.
Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.
Rewards & Benefits Statement:
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Recruitment Scam Warning:
Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.
Brand Home Guide in Tranent employer: Diageo España SA
At Diageo's Guinness Open Gate Brewery in London, we pride ourselves on being an exceptional employer that champions diversity and inclusivity. Our vibrant work culture fosters collaboration and creativity, offering employees ample opportunities for growth and development within a dynamic hospitality environment. With a competitive rewards package and a commitment to employee well-being, we empower our team to thrive while delivering unforgettable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Home Guide in Tranent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Diageo España SA. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Diageo España SA
Don't be shy about reaching out to Diageo España SA directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Brand Home Guide in Tranent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Diageo España SA and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Diageo España SA
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
