At a Glance
- Tasks: Be the friendly face of Talisker, managing bookings and creating memorable guest experiences.
- Company: Join Diageo, the world’s leading premium drinks company with over 200 iconic brands.
- Benefits: Enjoy competitive rewards, flexible working, and a culture that celebrates diversity.
- Other info: Join a supportive team where your ideas and ambitions are celebrated.
- Why this job: Make an impact in a dynamic environment while learning about whisky and customer service.
- Qualifications: Administrative experience, excellent communication skills, and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Join us for career defining opportunities that give you the chance to thrive.
About us: With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating.
About the Role
The Talisker Site Coordinator is an integral role within the Brand Home as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences.
You will ensure operational excellence by supporting the management team with all administrative tasks at Talisker, focusing on the following:
- Managing the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests
- Manage the site calendar and support with event admin.
- Manage general phone calls and the distillery inbox
- Manage orders
- Support AM’s and RBHM with administrative tasks
Experience/ Skills Required
- Experience in an administrative position
- Possess a friendly, helpful, confident, and engaging personality with the ability to make emotional and human connections
- Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
- Proficient in Microsoft applications
- Be familiar with customer service standards
- Be guided by a customer-first mindset; ability to understand and interpret consumer insights
- Must be analytical, and possess good knowledge of budgeting processes and KPI management
- Desire to learn more about the whisky story, brand, and its characteristics
- Results driven, with a desire to work in a fast-paced environment
- Must have ability to prioritize and plan work activities in a timely and efficient manner
- Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.
Rewards & Benefits Statement: We recognise and value performance, offering our people a highly competitive Rewards and Benefits package.
Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Recruitment Scam Warning: Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.
Site Coordinator employer: Diageo España SA
At Diageo's Guinness Open Gate Brewery in London, we pride ourselves on being an exceptional employer that champions diversity and inclusivity. Our vibrant work culture fosters collaboration and creativity, offering employees ample opportunities for growth and development within a dynamic hospitality environment. With a competitive rewards package and a commitment to employee well-being, we empower our team to thrive while delivering unforgettable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Site Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Diageo España SA. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Diageo España SA
Don't be shy about reaching out to Diageo España SA directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Site Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Diageo España SA and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Diageo España SA
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
