Store Operations Manager in London

We are looking for collaborative, process minded and enthusiastic Operations Manager to manage instore strategic operational efficiency. A highly motivated, results driven proactive individual who will have a considerable degree of autonomy to support their colleagues in delivering an extraordinary customer experience. Commercially astute with a knowledge of financial goals and KPI’s, they will support the Retail Manager by managing all areas of the store operations.

Purpose of Role

• Working in close conjunction with all relevant departments to ensure operational success.
• Run the coordination of initiatives to improve store organisation, efficiency, stock availability and customer experience.
• Responsible for the management and reporting of various analysis and reports related to the evolution of The-Bar activities.
• Supervising actions and initiatives taken by the brands, analyzing their impacts, relevance and efficiencies in close collaboration with the supporting functions and relaying the summaries to the Retail Manager.
• Propose, define, implement and improve business solutions (such as new retail tools, new retail activities and practices, cycle counts, new brand innovations etc.) with the goal of continuously improving and raising the standards.
• Responsible for ensuring operational specifications are communicated to all partners.
• Handle the logistics and operational delivery of instore brand campaigns while aligning with GB and Global strategy.

Top Accountabilities

Operations:

• Reconcile daily takings, cash handling with sale receipts and report any discrepancies, invoices, POs, shipments.
• Management of KPI trackers, Store Rota, Holiday planner, MTT, Money Mapping and trade reports.
• Manage daily rota planning, floor cover and optimize staff cover during busy trading periods.
• Responsible for knowing and reinforcing all company policies and procedures.
• Create and monitor all loss prevention strategies and product returns including sampling.
• Responsible for maintaining merchandising and replenishment of products on the shop floor.
• Create guidelines which manage all back of house duties, stock management, cycle counts, stock inventory, stock ordering, stationary replenishment, and rota planning.
• Implementation of an omnichannel communication platform, supporting Ecom with personalization of stock and feeding back to the Store manager.

Sales:

• Run, develop, and drive results which exceed the expectations set by the business.
• Ensure that sales team are aware of targets, KPI’s by providing all necessary tools.

Service:

• Deliver excellent customer service experiences which goes above and beyond the customer’s expectations.
• Ownership of training and mentor sessions to drive the team to achieve their KPI’s.

Other:

• Opening and closing the store.
• Manage the recruitment, induction, and training of new joiners.
• Ownership of workstreams for planning floor moves, visual merchandising, planning global social events' calendar, masterclass and tasting sessions.

Qualifications and Experience required

• Minimum 5 years of experience managing a team in a fast paced, results driven environment.
• Problem-solving skills and attention to detail.
• Partnership approach is critical - role requires ability to build positive relationships with functional team partners.
• A flexible approach to work during peak times including evenings, weekends and holidays.
• Sophisticated level in Word, Excel, Outlook, PowerPoint and computer savvy.

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

We offer a highly competitive rewards and benefits package including: Contemporary work life balance policies and wellbeing activities, Subsidized gym membership, Contributory pension scheme, Comprehensive health insurance for you and your family, Annual bonus (dependent on performance), Share options, 28 days of annual leave.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most diverse and inclusive culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities.

Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.