Link to Assistant Manager, Guinness Open Gate Brewery, London job

Help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Join us for career defining opportunities that give you the chance to thrive.

Everything we do is underpinned by a deep understanding of our consumers, behaviours, trends, and technologies. Using our genius and creativity, we unlock our brands’ uniqueness, understand their purpose, and put them at the heart of celebrations everywhere. Together, we’re celebrating diversity and challenging stereotypes through our advertising and marketing. Wherever your talents lie, from Design to Consumer Planning, you’ll be celebrated and supported in our inclusive culture.

• Prior experience of running large high turnover hospitality premises
• Licensing experience, preferably prior DPS experience
• Crisis Management experience
• Experience managing and liaising with on-site security teams
• Facilities and maintenance management
• Demonstrated experience of high level of standards management
• Able to work collaboratively across multiple departments
• Prior experience of managing site wide health and safety and compliance

• Support day-to-day operations of a large, multi-experience hospitality venue.
• Ensure smooth delivery of services across bars, restaurants, events, and brewery experiences.
• Maintain legal and community commitments (e.g. licensing, OMP).
• Assist in managing relationships with key partners, including Sodexo.
• Support financial performance targets (P&L accountability).
• Aid in staff recruitment, training, and delivery of high service standards.
• Help manage external stakeholder relations (e.g., police, licensing authorities).
• Support cultural, community, and event-driven initiatives.
• Contribute to delivering Net Promoter Score (NPS) targets.

• Operating across the full site (50,000 Sq/Ft) throughout a shift
• Patrolling the site, and being present in customer facing and back of house areas
• Primarily responsible for licensing and OMP commitments, engaging with staff and security in all areas of the business
• Assisting with deliveries and courtyard logistics. Seeing in delivery vehicles safely in early mornings throughout the year
• Crisis management; the manager on duty will be in charge of any crisis. They should be fully trained, and able to act fast in a crisis.
• Incidents and accidents; The manager on duty is responsible to attending incidents and coordinating with security.
• First aid: the manager on duty is primarily responsible for first aid, and must be able to attend any incident quickly, and be trained to administer first aid
• Brand reputation is key. The manager on duty is responsible to areas of quality control, working with the team in cellar operations to ensure a perfect pint of Guinness every time.
• Fire; the MoD is primarily responsible for evacuating guests and staff in the event of a fire, coordinating all teams to safely deal with any scenario.
• Stairs; the site comprises of old Covent Garden buildings, with narrow staircases.
• Early starts / late finishes are a significant aspect of this role, and occasionally may be required to work in poor lit areas
• Assisting all areas of the business with training of all types from compliance to standards
• Security briefings must take throughout the day, and involve the MoD checking in regularly
• Assisting in departments in delivery of the shift, working in stock rooms to help on occasion, helping to organise stock and replenish the store front, as well as assisting with bar service and tour groups
• Event set up will be part of the role, helping to move furniture into place in and out of store rooms

• Lifting and carrying stock (e.g., boxes of bottles, retail merchandise, kegs, POS materials).
• Setting up event spaces, which may include moving tables, stacking/unstacking chairs, lifting staging or AV equipment.
• Restocking bars and retail (carrying crates, moving pallets, loading/unloading deliveries).
• Moving equipment (e.g., beer taps, portable bars, sound systems, signage).
• Assisting with brewery tours, which might involve handling heavy doors, guiding groups up/down stairs, and possibly assisting with sample setups.
• Handling refuse – taking out bins, moving waste/recycling, especially after events or busy trading periods.
• Emergency tasks – assisting in physical incidents (e.g. cleaning spills, moving furniture in emergencies, supporting during fire evacuations)

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning: Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.