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- Tasks: Lead capability initiatives and manage change across Global Travel.
- Company: Join Diageo, a global leader in the beverage industry.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Why this job: Shape the future of travel retail and make a real impact.
- Qualifications: Experience in capability development and change management required.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Report to: Head of Commercial Effectiveness
Role Type: Full time - Permanent
Closing Date: January 25
About Diageo Global Travel: Global Travel (GT) serves the international travelling community through a mix of duty-free channels including airlines, airports, border stores, cruises, and ferries. It is the fourth largest Diageo market, targeting $750m NSV in the next few years. The business has reshaped its vision and structure to drive greater focus for the delivery of its ambitious strategy aligned to the Growth Ambition.
About the function: The Commercial Excellence function is dedicated to enhancing operational excellence within Global Travel. The team consists of Commercial Planning and Activation, driving EDGE through Brand Ambassadors and delivering strategic transformation projects.
Role Purpose: The Global Travel Change & Capability Manager plays a pivotal role in shaping and driving the capability agenda across Global Travel. The role leads high-impact capability initiatives, partnering with cross-functional teams to align priorities, build critical skills, and ensure teams are equipped to deliver against business priorities. The role provides essential change management expertise across key transformation programmes.
Key Responsibilities:
- GT Capability Leadership
- Lead the GT Capability Faculty, ensuring strong alignment, clear expectations, and coordinated delivery of capability initiatives.
- Drive faculty-led activities such as feedback gathering, leadership engagement, and cascaded communication across GT teams.
- Manage and maintain capability content across the GT MLH Channel, ensuring high-quality, relevant, and current learning materials.
- Oversee content governance and ensure consistency across training materials.
- Design, host, and implement flagship learning programmes including Diageo way of World Class Selling.
- Own end-to-end planning, development, delivery, and follow-up of personal development programmes within Global Travel.
- Support the broader GT training calendar including scheduling, communications, and cross-functional coordination.
- Lead annual Exec Capability Prioritisation sessions in partnership with the GT HRBP.
- Provide regular capability updates to the Global Travel Exec team, maintaining visibility of progress, risks, and strategic alignment.
- Collaborate with functional leaders and faculty members to build GT-wide and function-specific capability plans.
- Align BA capability strategy and priorities across Global Travel and regional markets.
- In partnership with the agency Training Manager, lead the design, development, and delivery of BA Academy content.
- Host monthly global BA calls and academy sessions to support continuous development and performance.
- Ensure the BA Academy remains relevant, high-impact, and aligned to GT commercial priorities.
- Design and deliver new capability programmes for the Regional Programme Manager (RPM) community.
- Work with RPMs to roll out regional and global capability initiatives effectively.
- Partner with brand partners, Brand, and Customer Marketing Manager teams to meet capability needs.
- Ensure capability content matches brand guidelines and functional expectations.
- Provide change management leadership and market support across ongoing GT transformation projects.
- Work closely with project teams to build and implement change, communication, and adoption plans.
- Support the development of training, customer engagement, and readiness assessments.
- Act as market lead for change deployment, ensuring local needs are addressed.
Key Skills & Experience:
- Essential
- Strong experience in capability development, learning design, or organisational development.
- Proven ability to design and deliver end-to-end learning programmes across global and regional teams.
- Experience in change management, communications, and embedding new processes or technologies.
- Ability to build trusted relationships across markets, functions, and senior partners.
- Strong project management and facilitation skills.
- Ability to influence and lead through others.
- Experience within FMCG, premium brands, or travel retail.
- Experience working with agencies or external training partners.
- Understanding of Global Travel or customer-facing capability programmes.
Leadership Capabilities:
- Inspire through Purpose – communicates with clarity and helps teams understand the "why".
- Invest in Talent & Teams – builds capability through coaching, support, and clear direction.
- Shape the Future – identifies future capability needs and proactively builds solutions.
- Move with Pace & Agility – comfortable navigating ambiguity and managing multiple priorities.
- Create Conditions for People to Succeed – champions learning culture and employee development.
What This Role Delivers:
- A consistent, high-impact capability strategy across Global Travel.
- A fully embedded BA Academy that drives performance in-market.
- Strong engagement and alignment across RPMs, BAs, and teams across Global Travel.
- Successful delivery and adoption of key transformation initiatives across Global Travel.
- A visible uplift in functional capability, learning culture, and GT-wide engagement in development.
Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.
Diversity statement: Our purpose is to celebrate life, every day, everywhere. Creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense.
Change and Capability Manager in London employer: Diageo España SA
Contact Detail:
Diageo España SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change and Capability Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Change and Capability Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Diageo's vision and how you can contribute to their ambitious strategy. Tailor your answers to show how your skills align with their goals.
✨Tip Number 3
Showcase your experience in capability development and change management during interviews. Use specific examples to demonstrate how you've successfully led initiatives in the past. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Diageo team.
We think you need these skills to ace Change and Capability Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Change and Capability Manager role. Highlight your experience in capability development and change management, as these are key aspects of the job. We want to see how your skills align with our vision!
Showcase Your Impact: When detailing your previous roles, focus on the impact you've made. Use specific examples of how you've led learning programmes or change initiatives. We love seeing quantifiable results that demonstrate your ability to drive transformation!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for capability development and how it aligns with our mission at Diageo Global Travel.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application is seen by the right people and helps us keep track of all candidates. We can’t wait to hear from you!
How to prepare for a job interview at Diageo España SA
✨Know Your Change Management Stuff
Make sure you brush up on your change management principles. Be ready to discuss how you've successfully implemented new processes or technologies in the past. Diageo is looking for someone who can lead transformation projects, so have specific examples at the ready!
✨Showcase Your Capability Development Skills
Prepare to talk about your experience in designing and delivering learning programmes. Think about how you can demonstrate your ability to build trusted relationships across teams and markets. Highlight any successful initiatives you've led that align with capability development.
✨Understand the Global Travel Landscape
Familiarise yourself with the travel retail market and Diageo's position within it. Knowing the key players and trends will help you speak confidently about how you can contribute to their ambitious strategy. Show your curiosity and passion for the industry!
✨Be Ready to Collaborate
This role requires cross-functional collaboration, so be prepared to discuss how you've worked with different teams in the past. Share examples of how you've influenced others and built alignment on projects. Diageo values teamwork, so show them you're a team player!
