Assistant Manager, Guinness Open Gate Brewery, London

Help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Join us for career defining opportunities that give you the chance to thrive.

Everything we do is underpinned by a deep understanding of our consumers, behaviours, trends, and technologies. Using our genius and creativity, we unlock our brands’ uniqueness, understand their purpose, and put them at the heart of celebrations everywhere. Together, we’re celebrating diversity and challenging stereotypes through our advertising and marketing. Wherever your talents lie, from Design to Consumer Planning, you’ll be celebrated and supported in our inclusive culture.

• Prior experience of running large high turnover hospitality premises
• Licensing experience, preferably prior DPS experience
• Crisis Management experience
• Experience managing and liaising with on-site security teams
• Facilities and maintenance management
• Demonstrated experience of high level of standards management
• Able to work collaboratively across multiple departments
• Prior experience of managing site wide health and safety and compliance

• Support day-to-day operations of a large, multi-experience hospitality venue.
• Ensure smooth delivery of services across bars, restaurants, events, and brewery experiences.
• Maintain legal and community commitments (e.g. licensing, OMP).
• Assist in managing relationships with key partners, including Sodexo.
• Support financial performance targets (P&L accountability).
• Aid in staff recruitment, training, and delivery of high service standards.
• Help manage external stakeholder relations (e.g., police, licensing authorities).
• Support cultural, community, and event-driven initiatives.
• Contribute to delivering Net Promoter Score (NPS) targets.

• Operating across the full site (50,000 Sq/Ft) throughout a shift
• Patrolling the site, and being present in customer facing and back of house areas
• Primarily responsible for licensing and OMP commitments, engaging with staff and security in all areas of the business
• Assisting with deliveries and courtyard logistics.
• Crisis management; the manager on duty will be in charge of any crisis.
• Incidents and accidents; The manager on duty is responsible to attending incidents and coordinating with security.
• First aid: the manager on duty is primarily responsible for first aid.
• Brand reputation is key.
• Fire; the MoD is primarily responsible for evacuating guests and staff in the event of a fire.
• Stairs; the site comprises of old Covent Garden buildings, with narrow staircases.
• Early starts / late finishes are a significant aspect of this role.
• Assisting all areas of the business with training of all types from compliance to standards.
• Security briefings must take throughout the day.
• Assisting in departments in delivery of the shift.
• Event set up will be part of the role.

• Lifting and carrying stock (e.g., boxes of bottles, retail merchandise, kegs, POS materials).
• Setting up event spaces, which may include moving tables, stacking/unstacking chairs, lifting staging or AV equipment.
• Restocking bars and retail (carrying crates, moving pallets, loading/unloading deliveries).
• Moving equipment (e.g., beer taps, portable bars, sound systems, signage).
• Assisting with brewery tours.
• Handling refuse – taking out bins, moving waste/recycling.
• Emergency tasks – assisting in physical incidents.

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.