Digital Marketing Operations Manager United Kingdom

The Digital Marketing Privacy Operations Manager is responsible for managing the day-to-day operations of Diageo's approach to consumer data privacy. This role involves helping Diageo’s business teams unlock data usage in alignment with legal requirements and Diageo values: overseeing the implementation and maintenance of data privacy policies, procedures, and controls; ensuring compliance with applicable data protection laws and regulations; and monitoring and reporting on data privacy risks and incidents. This role will work closely with the Digital Marketing Data Privacy Legal Counsel, the Digital Marketing Data Steward, the Data Privacy Programme Lead, and other members of the Data Privacy team. They will also collaborate with business partners from marketing, digital, and technology teams, to ensure that Diageo's data privacy programme aligns with key business objectives and meets the expectations of consumers, regulators, and partners. They will be a trusted partner in supporting Diageo's data-driven strategy and innovation.

Capabilities & Responsibilities:

• Support the establishment and maintenance of a data privacy capability within Diageo.
• Coordinate and implement operational activities related to digital marketing data privacy, such as data subject rights requests, data breach notifications, data protection impact assessments, vendor risk assessments, and audits.
• Monitor and report on compliance metrics and KPIs, identifying and escalating risks or gaps.
• Manage and update data privacy documentation, including data inventories, flow maps, retention schedules, consent records, and notices.
• Collaborate with legal counsel, data stewards, and data owners to ensure data quality and integrity.
• Support data privacy initiatives that enable Diageo's data-driven strategies, ensuring compliance with laws and regulations.
• Research and analyze privacy trends and best practices, providing insights and recommendations.
• Design and deliver training and awareness programmes to increase privacy knowledge across Diageo.

The role also involves ensuring Diageo maintains a strong reputation among stakeholders as a responsible data custodian. The successful candidate will have the opportunity to shape their role, work on innovative projects, and thrive in a collaborative environment.

To be successful, you’ll need:

• Experience with digital marketing ecosystems, including ad tech, martech platforms, CRM, CDPs, and consent tools.
• Understanding of how consumer data is collected, processed, and used online.
• Strong operational and project management skills.
• Knowledge of data privacy best practices.
• Excellent communication and collaboration skills.
• Ability to provide clear guidance and training on privacy topics.
• A proactive, problem-solving attitude to identify and address privacy issues efficiently.

Working with Us

We value flexibility, offering options like part-time work, compressed hours, and flexible locations. Discuss your needs with us during the application process. Our rewards and benefits are highly competitive and adaptable. We celebrate an inclusive, diverse culture aligned with our purpose: “celebrating life every day everywhere”. We believe diversity enhances our business, reflecting our broad consumer base across 180 countries. Our ambition is to be the most trusted and respected consumer goods company globally. We seek creative, bold individuals with a sense of purpose to help us achieve this. If you require a reasonable adjustment, please include this information when submitting your application.