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- Tasks: Lead and inspire a team to create unforgettable visitor experiences at Talisker Visitor Centre.
- Company: Join the oldest working distillery on the Isle of Skye, known for its iconic single malt.
- Benefits: Enjoy shared accommodation, annual bonuses, generous holidays, and a contributory pension scheme.
- Why this job: Be part of a passionate team and make a real impact in a vibrant community.
- Qualifications: Experience in leading teams and delivering excellent customer service is essential.
- Other info: Flexible hours with opportunities for personal development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Talisker Visitor Centre
Full time, permanent
Benefits: shared accommodation, annual bonus, product allowance, 34 days of holiday, private pension scheme, share purchase, and many more
Closing date: 22nd February 2026
About the Distillery: The oldest working distillery on the Isle of Skye is set on the shores of Loch Harport with dramatic views of the Cuillins. Producing an alluring, sweet, full-bodied single malt is so easy to enjoy, and like Skye itself, so hard to leave. Talisker is an iconic visitor centre that provides world-class visitor experiences to all our visitors from around the globe. We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Talisker Visitor Centre. That begins and ends with the people who work there. If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.
Please note: This role will require weekend and evening work with opening and closing responsibilities.
You will be responsible for:
- Day-to-day management of the Brand Home, organising tours and allocating them to your team.
- Providing support to the Management team with all operational activities relating to the experiential, bar and retail offerings.
- Driving the performance of the Brand Home and ensuring that the team delivers extraordinary standards of customer service and outstanding visitor experiences.
- Providing daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training, and ensuring ongoing personal development.
- Supporting the Management team with retail strategy and visual merchandising management.
- Planning and implementing special events throughout the year and building community engagement.
To be successful in this role:
- Experience leading elite teams whilst ensuring excellent customer service standards.
- Ability to build strong working relationships with customers and key partners.
- Eager to lead projects and contribute to the performance of the Brand Home.
- Experience working towards targets and leading the team to achieve these targets.
- Flexibility for evening and weekend work throughout the year.
- Understanding of Microsoft Office or similar applications is preferred but not crucial.
Working with Us: Join us and you can also expect a highly competitive and flexible rewards and benefits package including contemporary work-life balance policies and wellbeing activities, contributory pension scheme, competitive annual bonus (dependent on performance), and generous holiday allowance.
We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands.
Join us, and you’ll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future.
In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
Brand Home Lead Guide employer: Diageo España SA
Contact Detail:
Diageo España SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Home Lead Guide
✨Tip Number 1
Get to know the company inside out! Research Talisker and its values, products, and visitor experiences. This way, when you chat with them, you can show off your passion and knowledge about their brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking of examples that showcase your leadership and customer service skills. Remember, they want to see how you can drive performance and create memorable experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Talisker.
We think you need these skills to ace Brand Home Lead Guide
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for the craft and the brand shine through. We want to see how much you care about delivering unforgettable experiences at Talisker!
Tailor Your Experience: Make sure to highlight any relevant experience you have in leading teams or providing excellent customer service. We’re looking for someone who can drive performance and create memorable moments for our visitors.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Brand Home Lead Guide role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Talisker.
How to prepare for a job interview at Diageo España SA
✨Know Your Brand
Before the interview, dive deep into the history and values of the distillery. Understand what makes Talisker unique and be ready to discuss how you can contribute to its legacy. This shows your passion and commitment to the brand.
✨Showcase Your Leadership Skills
As a Brand Home Lead Guide, you'll be managing a team. Prepare examples from your past experiences where you've successfully led a team or project. Highlight how you motivated others and achieved targets together.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Think of specific instances where you went above and beyond for a customer, as this role heavily relies on creating memorable visitor experiences.
✨Flexibility and Teamwork
Since the role requires evening and weekend work, express your willingness to adapt. Also, emphasise your ability to work collaboratively with diverse teams, as building strong relationships is crucial in this position.
