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- Tasks: Deliver exceptional customer service and guide visitors through our stunning distillery.
- Company: Join Diageo, the world’s leading premium drinks company with a rich heritage.
- Benefits: Enjoy a competitive salary, product allowance, generous holiday, and a pension scheme.
- Why this job: Be part of an iconic brand and create unforgettable experiences for visitors.
- Qualifications: Team player with a passion for hospitality and insight into the drinks industry.
- Other info: Flexible working hours with opportunities for career growth in a diverse environment.
The predicted salary is between 24000 - 32000 £ per year.
The oldest working distillery on the Isle of Skye is set on the shores of Loch Harport with dramatic views of the Cuillins. Producing an alluring, sweet, full-bodied single malt is so easy to enjoy, and like Skye itself, so hard to leave. Talisker is an iconic visitor centre that provides world-class visitor experiences to all our visitors from around the globe. We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Talisker Visitor Centre. That begins and ends with the people who work there. If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.
You will be responsible for:
- Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
- Guiding the public around our beautiful distillery representing the brand and Diageo using the full training provided.
- Assisting with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
- Shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.
- Helping with the planning and implementation of special events throughout the year.
To be successful in this role:
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well. Ideally you will have insight into the drinks industry or worked within a hospitality environment.
Please note – This role will require weekend and evening work.
Working with Us
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
- Product allowance
- Contributory pension scheme
- Competitive annual bonus (dependent on performance)
- Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
Brand Home Guide employer: Diageo España SA
Contact Detail:
Diageo España SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Home Guide
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Talisker's history, products, and values. This will not only help you stand out during interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your customer service skills! Since this role is all about creating memorable experiences, think of ways to demonstrate your ability to engage and connect with visitors during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Talisker team. Don’t miss out!
We think you need these skills to ace Brand Home Guide
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand and the distillery shine through. We want to see how much you love what we do at Talisker and how you can contribute to creating unforgettable experiences for our visitors.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality. We’re looking for someone who can build strong relationships with our guests, so showcase any skills or experiences that demonstrate this ability.
Be Authentic: Don’t be afraid to let your personality come through in your application. We value diversity and want to know what makes you unique. Share your story and how it aligns with our mission at Talisker.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Diageo España SA
✨Know Your Brand
Before the interview, dive deep into Talisker's history and values. Understand what makes their single malt unique and be ready to share your passion for the brand. This will show that you’re not just looking for any job, but that you genuinely care about representing Talisker.
✨Showcase Your Customer Service Skills
As a Brand Home Guide, delivering exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting these moments will demonstrate your ability to create memorable visitor experiences.
✨Be Ready to Upsell
Upselling products is part of the role, so think of ways you can promote Talisker’s offerings during the interview. You might even want to practice a few sales pitches for their products. This shows you understand the retail aspect of the job and are eager to contribute.
✨Emphasise Teamwork
The job requires strong teamwork skills, so come prepared with stories that illustrate your ability to work well with others. Discuss how you’ve built relationships in previous roles and how you can contribute to a positive team environment at the visitor centre.
