At a Glance
- Tasks: Provide senior SAP operational support and ensure system stability across a global landscape.
- Company: Join Diageo, home to iconic brands like Johnnie Walker and Guinness.
- Benefits: Flexible working, competitive rewards, and a diverse, inclusive culture.
- Other info: Collaborate globally and drive continuous improvement in a dynamic environment.
- Why this job: Make a tangible impact by solving real business challenges with innovative technology.
- Qualifications: 10+ years in SAP operations, strong problem-solving skills, and a relevant degree.
The predicted salary is between 60750 - 74250 £ per year.
About us
With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world's most iconic drinks.
From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life's moments - from everyday connections to landmark celebrations.
Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other.
Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.
Join us and play your part in making life's moments mean a little more.
About the Function
Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world.
This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities.
Whether it's building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business.
Working as one team, you'll learn, experiment and build on each other's ideas.
By staying curious and embracing new ways of working, you'll help shape better outcomes for our business.
About the role
The key objective of this role is to provide senior SAP operational support across a global SAP landscape, ensuring system stability, effective incident and problem management, governance compliance, and continuous improvement of SAP services, integrations, and business-critical processes.
The role requires strong techno-functional understanding of SAP business processes, experience supporting complex SAP environments, and the ability to work across business, functional, technical, and integration teams.
- Key Accountabilities
- Provide senior operational support across the SAP landscape, ensuring system stability, business continuity, performance, and operational excellence.
- Lead the investigation and resolution of complex SAP incidents, performing end-to-end root cause analysis and driving permanent corrective actions.
- Act as a senior techno-functional consultant, translating business requirements into scalable technical solutions and supporting project delivery across SAP programs.
- Manage and govern SAP integrations and interfaces between SAP and third-party applications, ensuring reliability, continuity, and alignment with business needs.
- Collaborate with business, functional, integration, architecture, and infrastructure teams across multiple regions and time zones to support global SAP operations and strategic initiatives.
- Support ECC to S/4HANA transformation activities, including dual maintenance, retrofit governance, testing, change control, and operational readiness.
- Manage SAP change, release, testing, and problem management processes, ensuring appropriate risk assessment, compliance, and production readiness.
- Ensure compliance with SOX, ITGC, audit, and operational control requirements while maintaining comprehensive technical and operational documentation.
- Drive continuous improvement, innovation, and adoption of SAP technologies, including SAP BTP, Integration Suite, and other strategic initiatives to enhance platform stability, performance, and business value.
Experience / skills required
- 10+ years of SAP operations and support experience within complex SAP environments.
- Strong understanding of SAP business processes and the ability to translate business requirements into effective technical solutions.
- Proven experience in SAP incident, problem, change, and release management, including production support and root cause analysis (RCA).
- Experience supporting SAP integrations and interfaces across SAP and third-party applications.
- Bachelor's degree in Information Technology, Computer Science, Engineering, Data & Analytics, or any related field.
- B2 or higher English proficiency, with strong verbal and written communication skills.
- Preferred Qualifications ( Nice to have)
- Exposure to SAP S/4HANA transformation initiatives.
- Familiarity with SAP BTP, SAP Integration Suite, AIF, Fiori, or related SAP technologies.
- Experience supporting SOX, ITGC, audit, and compliance requirements
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.
We recognize and value performance, offering our people a highly competitive Rewards and Benefits package including:
Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible.
We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best.
You'll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as o
SAP BASIS Operations Senior Specialist in London employer: Diageo Americas
Diageo Americas offers a vibrant work culture that values curiosity and ambition, encouraging employees to strive for their personal best. With a focus on collaboration and innovation, the company provides numerous opportunities for professional growth and development. Employees benefit from a supportive environment that champions sustainability and quality in all aspects of its operations.
StudySmarter Expert Advice🤫
We think this is how you could land SAP BASIS Operations Senior Specialist in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Diageo Americas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Diageo Americas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Diageo Americas!
✨Direct Apply to Diageo Americas
Let's not forget to apply directly through the Diageo Americas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace SAP BASIS Operations Senior Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Diageo Americas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Diageo Americas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Diageo Americas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
