At a Glance
- Tasks: Provide health information and emotional support to those affected by diabetes.
- Company: Join Diabetes UK, a charity dedicated to tackling diabetes every day.
- Benefits: Enjoy a health cash plan, early finish Fridays, and strong learning opportunities.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, resilience, and IT skills are essential for this role.
The predicted salary is between 30804 - 34227 £ per year.
Contract: Permanent
Hours: 35
Location: London with hybrid working
Salary: £30,804 - £34,227
Closing Date: 7 October 2026
Interview Date: 20 October 2026 (In person)
About the Charity
We are Diabetes UK and our mission is to tackle diabetes, day in and day out, until it can do no harm. With more people than ever living with diabetes and millions more at risk of developing Type 2, our work has never been more needed. But there’s so much more to do – and you can be part of it.
Summary of role
We have an exciting opportunity for a Helpline Advisor to join our Helpline and provide high-quality health information and emotional support to people living with or affected by diabetes. You will play a key role in supporting people impacted by diabetes by communicating clearly on the phone and through our written platforms to a diverse range of audiences. Diabetes doesn’t just impact you physically but emotionally too, so a key aspect to this role will be your ability to handle distressed callers empathically while also following our safeguarding policies.
In order to provide people impacted by diabetes with up-to-date information, you will proactively update your knowledge of diabetes and key issues by reading relevant information updates. You will also be confident and competent in using IT and CRM programmes in order to follow recording processes in a timely manner. You will be able to show resilience and manage the everyday pressures which can occur during a live service and prioritise your workload to deliver a high-quality service while also meeting service level agreements.
Benefits
- a health cash plan
- early finish Fridays
- access to a strong learning and development offer
Our commitment to Equity, Diversity, and Inclusion
Diabetes UK is committed to equity, diversity and inclusion and welcomes applications from people of all backgrounds. We particularly encourage applications from people from global majority backgrounds and disabled people, who are currently underrepresented at Diabetes UK. As a Disability Confident Committed employer, we guarantee an interview to disabled candidates, who meet the minimum criteria and disclose this in their application.
Employment Checks
Offers of employment are subject to evidence of eligibility to work in the UK and satisfactory references. Where relevant, a criminal background check will also be required.
Helpline Advisor in London employer: Diabetes UK
At Diabetes UK, we pride ourselves on being an excellent employer that values the contributions of our team members. With a supportive work culture that encourages professional growth and development, our Legacy Giving & Administration Officer role offers the unique opportunity to make a meaningful impact while enjoying the flexibility of hybrid working. Join us in our mission to secure vital income through legacies, all while working in a collaborative environment that prioritises both personal and organisational success.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Diabetes UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Diabetes UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpline Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Diabetes UK:Your cover letter is your chance to shine! Tell us why you want to work at Diabetes UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Diabetes UK!
How to prepare for a job interview at Diabetes UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
