At a Glance
- Tasks: Lead audience engagement strategies to enhance customer loyalty and satisfaction.
- Company: Join Diabetes UK, a charity dedicated to improving healthcare outcomes for those living with diabetes.
- Benefits: Enjoy a health cash plan, early finish Fridays, and strong learning opportunities.
- Other info: Hybrid working options available; we value diversity and encourage all backgrounds to apply.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in customer research, team management, and creating engaging customer journeys.
The predicted salary is between 48626 - 54029 £ per year.
Contract: Maternity Cover - 9 - 12 month
Full-Time Hours: 35 (4 day week part-time possible)
Location: London with hybrid working
Salary: £48,626 - £54,029 - Band 4
Closing Date: 22 November 2026
Interview Date: 1 December 2026 (In person - London office)
About the Charity: We are Diabetes UK and our mission is to tackle diabetes, day in and day out, until it can do no harm. With more people than ever living with diabetes and millions more at risk of developing Type 2, our work has never been more needed.
Summary of Role: Our Data & Insights team at Diabetes UK empowers the organisation to make informed, impactful decisions that improve outcomes for people living with diabetes and ensure we profitably generate sustainable income to fund it. As product owners of system and analytics data layer (data hub), we have deep insight into how our customers interact with the charity. We are also guardians of our new CRM system and our customer and market research data (donors and people at risk of or living with diabetes) and provide insight into what customers expect from us.
This is a highly influential and impactful role within our Data & Insights team and an active member of its leadership team. If you are passionate about making a difference to people’s healthcare outcomes and you are looking for an exciting new opportunity to bring your expertise in customer research and insight, customer journeys and customer segmentation to find ways to increase customer loyalty to a forward-looking organisation, we want to hear from you.
You will be across the organisation to ensure we have best in class understanding of our customers' expectations of, and satisfaction with, the products and services provided by the charity and the user experience with Diabetes UK. You will be pivotal in creating a culture of customer centricity and developing engaging, relevant and value-creating customer journeys for our supporters, donors and beneficiaries.
The successful candidate shall have proven experience in team management, customer segmentation, customer research (qualitative & quantitative) and developing and executing customer journeys so that we can empower stakeholders to understand their customers (and prospects) through a combination of self-serve research library, A.I. personas and audience segmentation that will lead to smoother customer experiences that increase customer loyalty and lifetime value.
Benefits: We offer a range of benefits, including a health cash plan, early finish Fridays and access to a strong learning and development offer.
Our Commitment to Equity, Diversity, and Inclusion: Diabetes UK is committed to equity, diversity and inclusion and welcomes applications from people of all backgrounds. We particularly encourage applications from people from global majority backgrounds and disabled people, who are currently underrepresented at Diabetes UK. As a Disability Confident Committed employer, we guarantee an interview to disabled candidates who meet the minimum criteria and disclose this in their application.
Employment Checks: Offers of employment are subject to evidence of eligibility to work in the UK and satisfactory references. Where relevant, a criminal background check will also be required.
Audience Engagement Manager (Maternity Cover) in London employer: Diabetes UK
At Diabetes UK, we pride ourselves on being an excellent employer that values the contributions of our team members. With a supportive work culture that encourages professional growth and development, our Legacy Giving & Administration Officer role offers the unique opportunity to make a meaningful impact while enjoying the flexibility of hybrid working. Join us in our mission to secure vital income through legacies, all while working in a collaborative environment that prioritises both personal and organisational success.
StudySmarter Expert Advice🤫
We think this is how you could land Audience Engagement Manager (Maternity Cover) in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Diabetes UK.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Diabetes UK.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Diabetes UK.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Diabetes UK. Apply directly through us to stand out!
We think you need these skills to ace Audience Engagement Manager (Maternity Cover) in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Diabetes UK. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Audience Engagement Manager (Maternity Cover), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Diabetes UK
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Diabetes UK. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
