At a Glance
- Tasks: Lead IT operations and manage projects to enhance service performance and user experience.
- Company: A charity committed to equity, diversity, and inclusion in technology services.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a diverse team dedicated to making technology accessible for all.
- Why this job: Make a real difference by improving IT services for colleagues and the community.
- Qualifications: Experience in IT operations and project management, with strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
You’ll be responsible for leading day‑to‑day IT operations, ensuring our infrastructure, systems and support services are resilient, user‑focused and continuously improved. Working closely with senior stakeholders and external suppliers, you’ll drive service performance, manage key technology partners and oversee the delivery of operational change and improvement projects. This role combines operational leadership with project delivery, including managing service transitions, improving processes, strengthening resilience and supporting effective incident management. You’ll also lead and develop a high‑performing team, ensuring technology services meet the needs of colleagues, volunteers and the wider organisation.
Commitment to Equity, Diversity, and Inclusion
Diabetes does not affect everyone equally and as a charity we are committed to equity, diversity and inclusion. We seek to better reflect those we serve. This means we actively seek to reach a diverse pool of candidates in our recruitment processes and particularly welcome applications from groups currently underrepresented at senior level, including those from Black, Asian and other ethnic minority backgrounds. It also means if you have a disability or long‑term condition, we’re happy to consider any reasonable adjustments you might need to take part in the process and succeed in the role, just let our HR team know.
Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK and satisfactory references and a DBS check if required.
IT Operations and Projects Manager employer: Diabetes UK
As an employer, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee growth and development. Our commitment to equity, diversity, and inclusion ensures that all voices are heard and valued, making it a rewarding environment for everyone. Located in a vibrant community, we offer competitive benefits and the opportunity to lead impactful IT projects that directly support our mission, making your work here both meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations and Projects Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an Operations and Projects Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s current IT projects and challenges. This will help you tailor your answers and show that you’re genuinely interested in how you can contribute to their operations and improvements.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or message can show your enthusiasm and keep you on their radar, especially for roles that require strong leadership and project management skills.
✨Tip Number 4
Showcase your commitment to equity, diversity, and inclusion in your conversations. Share how you’ve fostered diverse teams or supported underrepresented groups in your previous roles. This aligns perfectly with the values of many organisations today!
We think you need these skills to ace IT Operations and Projects Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Operations and Projects Manager. Highlight your experience in leading IT operations, managing projects, and working with stakeholders. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your commitment to equity, diversity, and inclusion.
Showcase Your Leadership Skills:Since this role involves leading a high-performing team, make sure to highlight your leadership experience. Share examples of how you've developed teams and improved processes in previous roles. We love to see how you can inspire others!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates we’re excited to meet!
How to prepare for a job interview at Diabetes UK
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies and systems relevant to the role. Brush up on your knowledge of IT operations, infrastructure management, and incident management processes. Being able to discuss specific tools and methodologies will show that you’re not just familiar but also passionate about the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing projects. Think about times when you’ve driven service performance or overseen operational changes. This is your chance to demonstrate how you can lead a high-performing team and ensure technology services meet user needs.
✨Understand the Company’s Commitment to Diversity
Familiarise yourself with the organisation's commitment to equity, diversity, and inclusion. Be ready to discuss how you can contribute to these values in your role. Showing that you align with their mission will set you apart as a candidate who truly understands their ethos.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask during your interview. This could be about their current IT challenges, how they measure service performance, or their approach to continuous improvement. Asking thoughtful questions shows your genuine interest in the role and helps you assess if it’s the right fit for you.
