At a Glance
- Tasks: Provide health information and emotional support to those affected by diabetes.
- Company: Join Diabetes UK, a charity dedicated to tackling diabetes every day.
- Benefits: Enjoy a health cash plan, early finish Fridays, and strong learning opportunities.
- Other info: Hybrid working available with a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, communication skills, and IT proficiency are essential.
The predicted salary is between 30804 - 34227 £ per year.
Contract: Permanent
Hours: 35
Location: London with hybrid working
Salary: £30,804 - £34,227
Closing Date: 7 October 2026
Interview Date: 20 October 2026 (In person)
About the Charity
We are Diabetes UK and our mission is to tackle diabetes, day in and day out, until it can do no harm. With more people than ever living with diabetes and millions more at risk of developing Type 2, our work has never been more needed. But there’s so much more to do – and you can be part of it.
Summary of role
We have an exciting opportunity for a Helpline Advisor to join our Helpline and provide high-quality health information and emotional support to people living with or affected by diabetes. You will play a key role in supporting people impacted by diabetes by communicating clearly on the phone and through our written platforms to a diverse range of audiences. Diabetes doesn’t just impact you physically but emotionally too, so a key aspect to this role will be your ability to handle distressed callers empathically while also following our safeguarding policies.
In order to provide people impacted by diabetes with the up to date information you will proactively update your knowledge of diabetes and key issues by reading relevant information updates. You will also be confident and competent in using IT and CRM programmes in order to follow recording processes in a timely manner. You will be able to show resilience and manage the everyday pressures which can occur during a live service and prioritise your workload to deliver a high quality service while also meeting service level agreements.
Benefits
- a health cash plan
- early finish Fridays
- access to a strong learning and development offer
Our commitment to Equity, Diversity, and Inclusion
Diabetes UK is committed to equity, diversity and inclusion and welcomes applications from people of all backgrounds. We particularly encourage applications from people from global majority backgrounds and disabled people, who are currently underrepresented at Diabetes UK. As a Disability Confident Committed employer, we guarantee an interview to disabled candidates, who meet the minimum criteria and disclose this in their application.
Employment Checks
Offers of employment are subject to evidence of eligibility to work in the UK and satisfactory references. Where relevant, a criminal background check will also be required.
Helpline Advisor employer: Diabetes UK
At Diabetes UK, we pride ourselves on being an excellent employer that values the contributions of our team members. With a supportive work culture that encourages professional growth and development, our Legacy Giving & Administration Officer role offers the unique opportunity to make a meaningful impact while enjoying the flexibility of hybrid working. Join us in our mission to secure vital income through legacies, all while working in a collaborative environment that prioritises both personal and organisational success.
