At a Glance
- Tasks: Lead audience engagement strategies to enhance customer loyalty and improve healthcare outcomes.
- Company: Join Diabetes UK, a charity dedicated to tackling diabetes and improving lives.
- Benefits: Enjoy a health cash plan, early finish Fridays, and strong learning opportunities.
- Other info: Hybrid working available with a commitment to equity, diversity, and inclusion.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Experience in team management, customer research, and creating engaging customer journeys.
The predicted salary is between 48626 - 54029 £ per year.
Contract: Maternity Cover - 9 - 12 month
Hours: 35 (4 day week part-time possible)
Location: London with hybrid working
Salary: £48,626 - £54,029 - Band 4
Closing Date: 22 November 2026
Interview Date: 1 December 2026 (In person - London office)
About the Charity: We are Diabetes UK and our mission is to tackle diabetes, day in and day out, until it can do no harm. With more people than ever living with diabetes and millions more at risk of developing Type 2, our work has never been more needed. But there’s so much more to do – and you can be part of it.
Summary of role: Our Data & Insights team at Diabetes UK empowers the organisation to make informed, impactful decisions that improve outcomes for people living with diabetes and ensure we profitably generate sustainable income to fund it. As product owners of system and analytics data layer (data hub) we have deep insight into how our customers interact with the charity. We are also guardians of our new CRM system and our customer and market research data (donors and people at risk of or living with diabetes) and provide insight into what customers expect from us.
This is a highly influential and impactful role within our Data & Insights team and an active member of its leadership team. If you are passionate about making a difference to people’s healthcare outcomes and you are looking for an exciting new opportunity to bring your expertise in customer research and insight, customer journeys and customer segmentation to find ways to increase customer loyalty to a forward-looking organisation we want to hear from you.
You will be across the organisation to ensure we have best in class understanding of our customers' expectations of, and satisfaction with, the products and services provided by the charity and the user experience with Diabetes UK. You will be pivotal in creating a culture of customer centricity and developing engaging, relevant and value-creating customer journeys for our supporters, donors and beneficiaries.
The successful candidate shall have proven experience in team management, customer segmentation, customer research (qual & quant) and developing and executing customer journeys so that we can empower stakeholders to understand their customers (and prospects) through a combination of self-serve research library, A.I. personas and audience segmentation that will lead to smoother customer experiences that increases customer loyalty and lifetime value.
Benefits: We offer a range of benefits, including a health cash plan, early finish Fridays and access to a strong learning and development offer.
Our commitment to Equity, Diversity, and Inclusion: Diabetes UK is committed to equity, diversity and inclusion and welcomes applications from people of all backgrounds. We particularly encourage applications from people from global majority backgrounds and disabled people, who are currently underrepresented at Diabetes UK. As a Disability Confident Committed employer, we guarantee an interview to disabled candidates, who meet the minimum criteria and disclose this in their application.
Employment Checks: Offers of employment are subject to evidence of eligibility to work in the UK and satisfactory references. Where relevant, a criminal background check will also be required.
Audience Engagement Manager (Maternity Cover) in City of London employer: Diabetes UK
At Diabetes UK, we pride ourselves on being an excellent employer that values the contributions of our team members. With a supportive work culture that encourages professional growth and development, our Legacy Giving & Administration Officer role offers the unique opportunity to make a meaningful impact while enjoying the flexibility of hybrid working. Join us in our mission to secure vital income through legacies, all while working in a collaborative environment that prioritises both personal and organisational success.
StudySmarter Expert Advice🤫
We think this is how you could land Audience Engagement Manager (Maternity Cover) in City of London
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at Diabetes UK. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like Diabetes UK directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on Diabetes UK’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Audience Engagement Manager (Maternity Cover) in City of London
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Audience Engagement Manager (Maternity Cover) at Diabetes UK, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Audience Engagement Manager (Maternity Cover), customise your documents to fit the vibe of Diabetes UK. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at Diabetes UK
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of Diabetes UK. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with Diabetes UK's needs. They’ll want to know that you can commit without compromising your passion for the work!
