Analysis & Insight Manager (9 - 12 Month Fixed Term Contract)

Our Data & Insights team at Diabetes UK empowers the organisation to make informed, impactful decisions that improve outcomes for people living with diabetes and ensure we generate sustainable income to fund it. As product owners of a new CRM system and data hub we are also guardians of our customer data (donors and people at risk of or living with diabetes). Join us as our new Analysis & Insight Manager at Diabetes UK leading a team of data (digital and non-digital) analysts.

This is a highly influential and impactful role within our Data & Insights team and an active member of its leadership team. If you are passionate about making a difference to people’s healthcare outcomes and you are looking for an exciting new opportunity to bring your expertise in analysis & insight, customer engagement optimisation and finding ways to increase customer loyalty to a forward-looking organisation we want to hear from you.

You will be across the organisation to ensure we have best in class understanding of our customers' interaction and loyalty across our product portfolio and are able to provide compelling, actionable insights that drive increased customer acquisition, retention and life-time value through engaging story-telling. Now we have a new CRM live we are refreshing our data strategy, and you will be pivotal in creating a culture of customer centricity and empowering stakeholders to understand their customers (and prospects) through a combination of self-serve performance dashboards and delivery of bespoke hypothesis driven ad-hoc analysis.

With proven team management experience in data analysis, a passion for continuous improvement and the ability to join the dots you will be a key player in our ambition to link several systems to create a single source of truth that will also result in a smoother customer experience that increases customer loyalty and life-time value.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

We have some amazing benefits available which we are proud to be able to offer. We have a health cash plan available, early finish Fridays, access to an incredible Learning and Development offer, and much more.

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm. With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

Diabetes does not affect everyone equally and as a charity we are committed to equity, diversity and inclusion. We seek to better reflect those we serve. This means we actively seek to reach a diverse pool of candidates in our recruitment processes and particularly welcome applications from groups currently underrepresented at senior level, including those from Black, Asian and other ethnic minority backgrounds. It also means if you have a disability or long-term condition, we're happy to consider any reasonable adjustments you might need to take part in the process and succeed in the role.