Diabetes UK, a charity, is seeking a Helpline Advisor to join the Helpline team and provide high-quality health information and emotional support to people living with diabetes or affected by the condition.
You will communicate clearly by phone and written channels, handle distressed callers empathetically, and adhere to safeguarding policies while keeping knowledge up to date. You will use IT/CRM systems to record interactions and support service levels.
#J-18808-Ljbffr
Hybrid Helpline Advisor: Compassionate Diabetes Support in London employer: DIABETES FOUNDATION
At Diabetes UK, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the fight against diabetes. Our London-based team enjoys a supportive hybrid working environment, competitive salary, and a strong commitment to employee growth through comprehensive learning and development opportunities. With a focus on equity, diversity, and inclusion, we encourage applications from all backgrounds, ensuring that every voice is heard and valued in our mission to improve lives.
