At a Glance
- Tasks: Assist guests with recreation activities and ensure a safe, enjoyable experience.
- Company: Join the vibrant team at Delta Hotels by Marriott York.
- Benefits: Enjoy competitive pay, flexible hours, and a fun work environment.
- Other info: Opportunity to grow in the hospitality industry while working in a beautiful setting.
- Why this job: Be part of creating memorable experiences for guests in a stunning location.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
About Us: Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.
Position Summary:
- Serve as a key resource for all recreation activities facilitated on the property.
- Provide information to guests about available recreation facilities.
- Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
- Observe activity in the recreational facility and report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
- Perform other reasonable job duties as requested by Supervisors.
Recreation & Guest Services Associate employer: DHY - Leisure
Delta Hotels by Marriott York is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the picturesque setting near York Racecourse, we provide our team with unique opportunities to engage with guests in a dynamic environment while enjoying competitive benefits and comprehensive training programmes that foster career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Recreation & Guest Services Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Delta Hotels by Marriott York. Familiarise yourself with their values and what makes them stand out. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Recreation & Guest Services Associate. We want you to feel confident and ready to impress!
✨Tip Number 3
Dress to impress! Make sure your outfit is clean, professional, and fits the vibe of the hotel. First impressions matter, and looking the part can set you apart from other candidates. Remember, you’re applying for a role where guest interaction is key!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Recreation & Guest Services Associate
Some tips for your application 🫡
Show Your Passion for Recreation:When writing your application, let us know why you're excited about working in recreation and guest services. Share any relevant experiences or hobbies that highlight your enthusiasm for creating memorable guest experiences.
Be Clear and Concise:We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points where possible to highlight your skills and experiences related to the role.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities outlined in the job description, especially around safety and guest interaction.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at DHY - Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Delta Hotels by Marriott York. Understand their values, services, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Recreation & Guest Services Associate, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. Highlighting these skills will demonstrate your ability to enhance the guest experience.
✨Be Ready for Safety Questions
Given the importance of safety in recreational facilities, expect questions about how you would handle accidents or unsafe conditions. Think of scenarios where you’ve had to act quickly and responsibly. Showing that you prioritise safety will impress your interviewers.
✨Dress the Part
First impressions matter! Make sure you arrive at the interview looking clean and professional, as this reflects the standards expected at Delta Hotels. A smart appearance will not only boost your confidence but also show that you respect the company’s image.
