At a Glance
- Tasks: Supervise housekeeping operations and ensure top-notch cleanliness standards.
- Company: Join the vibrant team at Delta Hotels by Marriott York.
- Benefits: Enjoy discounted stays, free meals, and access to leisure facilities.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a difference in guest experiences while developing your leadership skills.
- Qualifications: Previous experience in housekeeping or hospitality preferred.
The predicted salary is between 22000 - 26000 £ per year.
About Us
Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.
Benefits to joining:
- Discounted room rates for you, as well as your friends & family worldwide!
- Discount on food & beverage at Marriott hotels worldwide.
- Free use of the Leisure Club facilities.
- Access to discounts, rewards, and perks with top brands.
- Free meal during shifts.
- Staff parking during shifts.
- Learning & Development opportunities.
- Employee Assistance Programme.
- Dedicated benefits website.
Position Summary:
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Hotel Cleanliness Experts to ensure quality standards.
- Run sold room reports, verify room status, determine discrepant rooms, prioritise room cleaning, and update status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments.
- Communicate issues to next shift.
- Complete required paperwork.
- Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Perform other reasonable job duties as requested by Managers.
Housekeeping Supervisor employer: DHY - Housekeeping
Delta Hotels by Marriott York is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits such as discounted room rates for staff and their families, free access to leisure facilities, and comprehensive learning opportunities, employees are supported in both their professional and personal lives. Located in the picturesque setting of York, this role not only provides meaningful work but also the chance to be part of a dedicated team committed to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Housekeeping Supervisor role.
✨Tip Number 2
Prepare for the interview by researching Delta Hotels and understanding their values. Be ready to discuss how your experience aligns with their standards of guest service and teamwork. Show them you’re not just looking for any job, but specifically want to be part of their team!
✨Tip Number 3
Practice common interview questions related to housekeeping management. Think about scenarios where you've resolved issues or improved processes. This will help you demonstrate your problem-solving skills and leadership abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Delta Hotels family. Good luck!
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! We want to see how excited you are about creating memorable experiences for our guests.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in housekeeping or supervisory roles. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Clear and Professional:Use clear language and a professional tone in your written application. We value communication skills, so make sure your application reflects that by being concise and well-structured.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DHY - Housekeeping
✨Know the Company Inside Out
Before your interview, take some time to research Delta Hotels by Marriott York. Understand their values, services, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlighting these skills will show that you're ready to take on the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like dealing with a discrepancy in room status or managing a team member's performance. Think through potential scenarios and how you would approach them, focusing on problem-solving and communication skills.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Make sure to dress professionally and appropriately for the interview. A clean and polished appearance reflects your understanding of the company's standards and your commitment to maintaining a professional image.
