At a Glance
- Tasks: Create memorable experiences for guests through exceptional service and support.
- Company: Join Delta Hotels by Marriott York, a stunning 4-star hotel near the York Racecourse.
- Benefits: Enjoy discounted room rates, free meals, and access to leisure facilities.
- Other info: Opportunities for learning and development in a dynamic hospitality environment.
- Why this job: Be part of a team that values your initiative and creativity in guest services.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
The predicted salary is between 20000 - 25000 £ per year.
About Us: Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.
Benefits to joining:
- Discounted room rates for you, as well as your friends & family worldwide!
- Discount on food & beverage at Marriott hotels worldwide.
- Free use of the Leisure Club facilities.
- Access to discounts, rewards, and perks with top brands.
- Free meal during shifts.
- Staff parking during shifts.
- Learning & Development opportunities.
- Employee Assistance Programme.
- Dedicated benefits website.
Job Description: Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
FRONT OFFICE ASSOCIATE employer: DHY - Front Desk
Delta Hotels by Marriott York is an exceptional employer, offering a vibrant work culture where every team member is empowered to create memorable guest experiences. With benefits like discounted room rates, free meals during shifts, and access to leisure facilities, employees enjoy a rewarding environment that prioritises their well-being and development. Located near the picturesque York Racecourse, staff have unique opportunities for personal growth and career advancement within a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land FRONT OFFICE ASSOCIATE
✨Tip Number 1
Get to know the company culture! Before your interview, check out Delta Hotels by Marriott York's vibe. Understanding their values and what makes them tick will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your guest interaction skills! As a Front Office Associate, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview – it shows you care about the role and respect the company's standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and benefits that come with working at Delta Hotels by Marriott York right there.
We think you need these skills to ace FRONT OFFICE ASSOCIATE
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application:Make sure to tailor your application to the Front Office Associate role. Highlight relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application directly. Plus, it ensures you have all the latest info about the role and our company. We can't wait to hear from you!
How to prepare for a job interview at DHY - Front Desk
✨Know the Company Inside Out
Before your interview, take some time to research Delta Hotels by Marriott York. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Experience Skills
As a Front Office Associate, your ability to create memorable experiences for guests is key. Prepare examples from your past roles where you went above and beyond for customers. Highlighting these experiences will demonstrate that you understand the importance of guest satisfaction.
✨Dress to Impress
First impressions matter! Make sure you dress professionally and appropriately for the interview. A polished appearance reflects your understanding of the hospitality industry’s standards and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
