At a Glance
- Tasks: Lead clinical quality improvement and enhance patient care through collaboration and data analysis.
- Company: Join DHU Healthcare, the largest NHS 111 provider in the UK, rated OUTSTANDING.
- Benefits: Enjoy flexible working, wellbeing support, and access to the NHS pension scheme.
- Other info: Diversity and inclusion are at our core; everyone belongs at DHU Healthcare.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Registered Clinician with experience in NHS Pathways and a passion for quality improvement.
The predicted salary is between 37338 - 44962 € per year.
Leading clinical quality improvement through insight, collaboration and targeted development to enhance performance and patient care.
At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference - for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow. DHU Healthcare has been providing the support patients need for more than 30 years. Today, we're proud to be the largest NHS 111 provider in the country, rated OUTSTANDING by the Care Quality Commission. Our teams answer around one in every four NHS 111 calls made across England, providing millions of people with safe, compassionate advice when they need it most.
Key Responsibilities- Maintain expert knowledge of NHS Pathways through regular call taking, ensuring safe, effective and patient-centred decision making.
- Lead and support Clinical Quality Improvement (CQI) processes, using audit, data analysis and patient journey reviews to drive continuous improvements in care quality and outcomes.
- Work collaboratively with internal teams and external partners to review calls, share learning and improve patient journeys across the wider healthcare system.
- Support the investigation and management of incidents and complaints, producing clear reports, identifying themes and embedding learning to enhance service delivery.
- Analyse quantitative and qualitative data to identify risks, trends and opportunities, presenting insights to inform governance, decision making and service improvement.
- Develop, implement and maintain robust processes, procedures and audit trails in line with governance and ISO standards.
- Design and deliver targeted training, coaching and mentorship to improve individual and team performance, fostering a culture of continuous learning.
- Work closely with managers and trainers to identify performance trends, address outliers and support staff development and capability.
- Ensure quality and consistency of NHS Pathways training through audit and ongoing support to trainers.
- Contribute to stakeholder engagement with professionalism, building strong working relationships across systems.
- Provide regular updates to senior leadership on CQI progress, KPIs and improvement initiatives.
- Support the effective use and development of the Directory of Services (DoS), analysing performance, identifying improvements and collaborating with regional and national teams to enhance service delivery.
- Lead or support service improvement initiatives, system testing and implementation projects, including NHS Pathways and Adastra developments.
- Maintain accurate documentation and support business continuity processes, escalating risks where required.
- Uphold professional standards, maintaining registration, accountability and compliance with regulatory requirements.
- Registered Clinician accredited to use NHS Pathways Clinical Decision Support Software.
- Accredited NHS Pathways Coach or Trainer.
With us, your wellbeing comes first. We'll support your health, happiness and future with benefits that put you first:
- Access to the NHS pension scheme (we'll also honour your existing NHS pension pot and holiday entitlement if you're transferring)
- Wellbeing support
- Flexible working options
- Career growth and development opportunities
Your skills, ideas, and growth continue to matter at DHU Healthcare. Take the next step and make an even greater impact.
Clinical CQI & DoS Lead in West Bromwich employer: DHU Healthcare
At DHU Healthcare, we prioritise your wellbeing and professional growth, offering a supportive work culture that values compassion and collaboration. As the largest NHS 111 provider in the UK, we provide our employees with flexible working options, access to the NHS pension scheme, and tailored training through the DHU Academy, ensuring you have the tools to thrive in your role as Clinical CQI & DoS Lead. Join us in making a meaningful impact on patient care while enjoying a diverse and inclusive environment where every voice is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical CQI & DoS Lead in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHU Healthcare on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by brushing up on NHS Pathways and CQI processes. We want to show that we’re not just familiar with the terms, but that we can apply them in real-world scenarios. Practice makes perfect!
✨Tip Number 3
Showcase our passion for patient care during interviews. Share specific examples of how we've improved patient journeys or quality of care in previous roles. This will resonate with their mission and values.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us fresh in their minds. Plus, it shows we’re genuinely interested in joining their team.
We think you need these skills to ace Clinical CQI & DoS Lead in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Clinical CQI & DoS Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've led quality improvement initiatives or collaborated with teams. We want to see the impact you've made in previous roles!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at DHU Healthcare
✨Know Your NHS Pathways
Make sure you brush up on your knowledge of NHS Pathways before the interview. Familiarise yourself with the latest updates and how they impact patient care. Being able to discuss specific cases or scenarios will show your expertise and commitment to safe, effective decision-making.
✨Showcase Your CQI Experience
Prepare to discuss your previous experiences in Clinical Quality Improvement. Have examples ready that demonstrate how you've used data analysis and audits to drive improvements in care quality. This will highlight your ability to lead CQI processes effectively.
✨Collaboration is Key
Since the role involves working with various teams and external partners, be ready to talk about your collaborative experiences. Share instances where you’ve successfully worked with others to improve patient journeys or resolve incidents, showcasing your teamwork skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents or complaints. Think through potential situations you might face in the role and how you would approach them, focusing on maintaining professionalism and compliance with regulatory requirements.
