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- Tasks: Join us as a Receptionist, supporting patients and clinicians in a fast-paced urgent care environment.
- Company: DHU Healthcare is dedicated to providing high-quality, patient-focused services across the Midlands.
- Benefits: Enjoy flexible hours, generous leave, health plans, and discounts on shopping and entertainment.
- Why this job: Be part of a compassionate team making a real difference in patient care while developing your skills.
- Qualifications: Previous reception experience, strong IT skills, and excellent communication abilities are essential.
- Other info: We celebrate diversity and welcome applications from all backgrounds, including veterans and military families.
The predicted salary is between 19000 - 27000 £ per year.
Join DHU Healthcare and make a difference! At DHU Healthcare, our ethos: For you, For them, With us guides everything we do. Our CARE values: Compassionate, Accomplished, Respectful, and Encouraging, shape a collaborative environment where expertise comes together to achieve excellence in patient care.
We are looking for a Receptionist to support our clinical staff and patients at our urgent care hubs. This role is ideal for a highly motivated individual with excellent customer service skills and the ability to work in a fast-paced medical environment.
Key Responsibilities:
- Provide a welcoming and efficient reception service for patients and clinicians.
- Ensure the reception area and consultation rooms are prepared and maintained for patient care.
- Manage patient appointments using SystmOne and ensure accurate record-keeping.
- Assist clinicians with administrative tasks, including processing prescriptions and referral letters.
- Adhere to infection prevention & control protocols and ensure all necessary equipment is available.
- Respond to patient and colleague inquiries professionally and efficiently.
- Maintain patient confidentiality and comply with all safeguarding policies.
What We're Looking For:
- Previous reception experience (preferably in a healthcare setting).
- Strong IT skills, including Word, Excel, and email systems.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure in a busy environment.
- A team player with a compassionate and professional attitude.
- Flexibility to cover shifts, including evenings and weekends.
- Full UK driving license and access to a vehicle (preferred).
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing.
Health Cash Plan: After six months with us, you’ll enjoy 24/7 GP access for you and your family. You’ll also receive a free Level 1 Health Cash Plan from the Personal Group, covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme.
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues.
Cycle to Work Scheme: In partnership with Halfords, this salary sacrifice scheme lets you spread the cost of a brand-new bike interest-free through your salary.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn’t compulsory; it’s entirely up to you!
Free Parking: Most of our sites offer free, secure parking for your vehicles.
We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us, and we will gladly provide a format that works for you.
At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve.
We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners.
Receptionist in Oakham employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Oakham
✨Tip Number 1
Familiarise yourself with SystmOne, the software used for managing patient appointments. Understanding how to navigate this system will give you a significant advantage during the interview, as it shows your readiness to hit the ground running.
✨Tip Number 2
Highlight your customer service experience, especially in fast-paced environments. Be prepared to share specific examples of how you've handled challenging situations or provided exceptional service, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Research DHU Healthcare's CARE values: Compassionate, Accomplished, Respectful, and Encouraging. Think about how your personal values align with these and be ready to discuss this connection during your interview.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in the role and the organisation. Inquire about team dynamics, training opportunities, or how they support staff well-being, which shows you're genuinely invested in being part of their team.
We think you need these skills to ace Receptionist in Oakham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Receptionist position. Tailor your application to highlight how your skills and experiences align with what DHU Healthcare is looking for.
Highlight Relevant Experience: If you have previous reception experience, especially in a healthcare setting, make sure to emphasise this in your CV and cover letter. Provide specific examples of how you've successfully managed patient interactions or administrative tasks.
Showcase Your Skills: Mention your strong IT skills, particularly with Word, Excel, and email systems. Also, highlight your excellent communication and interpersonal skills, as these are crucial for the role. Use concrete examples to demonstrate your ability to multitask and work under pressure.
Personalise Your Application: Craft a personalised cover letter that reflects your understanding of DHU's CARE values: Compassionate, Accomplished, Respectful, and Encouraging. Explain why you want to join their team and how you can contribute to their mission of providing high-quality, patient-focused services.
How to prepare for a job interview at DHU Healthcare
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Highlight your previous experience in customer service, especially in a healthcare setting, and share specific examples of how you've handled challenging situations with compassion and professionalism.
✨Familiarise Yourself with SystmOne
Since managing patient appointments using SystmOne is a key responsibility, take some time to learn about this system if you're not already familiar. Mention any relevant IT skills you possess, particularly with software used in medical environments.
✨Demonstrate Your Ability to Multitask
The role requires working under pressure in a busy environment. Prepare to discuss instances where you've successfully managed multiple tasks simultaneously, ensuring that you maintained a high level of service and attention to detail.
✨Emphasise Teamwork and Flexibility
Being a team player is crucial in a healthcare setting. Share examples of how you've collaborated with colleagues in the past and express your willingness to cover shifts, including evenings and weekends, to support the team and ensure patient care.
