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- Tasks: Lead patient experience initiatives and ensure every voice is heard in healthcare.
- Company: Join DHU Healthcare, a diverse and inclusive organisation dedicated to patient care.
- Benefits: Enjoy flexible working, generous leave, NHS pension, and health cash plan.
- Why this job: Make a real difference in patient care and drive meaningful change in healthcare services.
- Qualifications: Registered Nurse or AHP with experience in patient engagement and service improvement.
- Other info: Supportive environment with career growth and a commitment to diversity.
The predicted salary is between 43742 - 43742 £ per year.
Patient Experience & Engagement Lead Nurse / AHP
Location: Roundhouse, Derby
Salary: £43,742 (Band 7)
Contract Type: Fixed Term till March 26 / Full Time
As a Patient Experience & Engagement Lead Nurse / AHP at DHU Healthcare, you will play a pivotal role in strengthening the patient voice, embedding equality and inclusivity, and driving continuous improvement in patient experience across all our services. You\’ll provide senior clinical leadership to deliver DHU\’s Patient Engagement & Involvement Strategy (2023-26), ensuring patient feedback informs meaningful change.
What your typical day looks like:
- Act as the senior clinical lead for patient experience, providing expertise, leadership and assurance across DHU services.
- Lead and develop patient representatives, advocates and forums, ensuring all voices – including seldom-heard communities are heard and influence service development.
- Implement and embed the Civica system, ensuring data and insights drive service improvement and learning.
- Provide high-quality reports and analysis to the Patient Participation and Involvement Sub-Committee.
- Work collaboratively with senior leaders and teams to translate patient feedback into measurable improvements in care and outcomes.
- Line manage and develop the Patient Experience Team, fostering a culture of compassion, accountability, respect and excellence (CARE values).
- Ensure compliance with CQC, NHS England and ICS standards for patient experience, equality, and inclusion.
To be a successful Patient Experience & Engagement Lead Nurse, you\’ll need:
- Current registration with NMC or HCPC.
- Significant experience in patient experience, service improvement or clinical governance.
- Proven ability to lead projects or initiatives that improved patient-centred care.
- Experience working with patient representatives or advocacy groups.
- In-depth understanding of equality, diversity and inclusion in healthcare.
- Strong analytical skills and confidence in interpreting patient feedback data to drive improvement.
- Excellent communication, influencing and interpersonal skills.
- Experience of supervising or managing staff.
- Experience using digital engagement systems.
What DHU can offer you:
- Flexible working patterns to support your work-life balance.
- Generous annual leave entitlement: starting at 27 days + 8 bank holidays, rising with service.
- NHS Pension Scheme: secure your future while maintaining your continuous NHS service.
- Health Cash Plan (after six months): 24/7 GP access for you and your family, plus dental, optical and therapy cover.
- Access to the DHU Hub with exclusive shopping, wellbeing, and lifestyle discounts.
- Car Lease Scheme via NHS Fleet Solutions choose from hybrid or electric options.
- Enhanced Maternity and Paternity Leave and a supportive Family Friendly Policy.
- Referral Programme – earn rewards for recommending great people.
- Free Parking at most sites.
- Birthday Leave Guarantee – celebrate your way!
Our Commitment to Diversity and Inclusion
At DHU Healthcare, we\’re proud of our diverse workforce and are committed to ensuring everyone can bring their authentic selves to work. We welcome applications from all backgrounds, particularly those reflecting the communities we serve.
We\’re also a Forces-Friendly Employer, supporting Veterans, Reservists, Cadet Force Adult Volunteers and military families.
If you\’re an experienced Nurse or AHP passionate about amplifying the patient voice and driving meaningful change across healthcare services we\’d love to hear from you.
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Patient Experience & Engagement Lead Nurse employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience & Engagement Lead Nurse
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who are already working at DHU Healthcare. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding DHU's Patient Engagement & Involvement Strategy. Show us how your experience aligns with their goals and be ready to discuss how you can contribute to improving patient experience.
✨Tip Number 3
Practice your communication skills! As a Patient Experience & Engagement Lead Nurse, you'll need to influence and engage with various stakeholders. Mock interviews with friends can help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Patient Experience & Engagement Lead Nurse
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in patient engagement and service improvement. We want to see how your skills align with the role of Patient Experience & Engagement Lead Nurse, so don’t hold back!
Showcase Your Leadership Skills: As a senior clinical lead, your ability to lead and inspire is crucial. Use your application to share examples of how you've successfully managed teams or projects that improved patient care. We love seeing real-life stories!
Highlight Your Analytical Prowess: Since interpreting patient feedback data is key for this role, make sure to mention any relevant experience you have with data analysis. We’re keen to know how you’ve used insights to drive improvements in past roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people quickly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at DHU Healthcare
✨Know Your Patient Engagement Strategies
Make sure you’re well-versed in the latest patient engagement strategies and how they can be applied in a healthcare setting. Be ready to discuss specific examples from your past experience where you've successfully implemented these strategies.
✨Showcase Your Leadership Skills
As a lead nurse, you'll need to demonstrate strong leadership abilities. Prepare to share instances where you've led teams or projects, particularly those that improved patient-centred care. Highlight your approach to fostering a culture of compassion and accountability.
✨Understand Equality and Inclusion
Given the emphasis on equality and inclusivity in the role, brush up on relevant policies and frameworks. Be prepared to discuss how you’ve ensured that all patient voices are heard, especially from seldom-heard communities, and how this has influenced service development.
✨Prepare for Data-Driven Discussions
Since the role involves interpreting patient feedback data, be ready to talk about your analytical skills. Think of examples where you've used data to drive improvements in patient experience and how you communicated these insights to stakeholders.
