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- Tasks: Lead patient experience initiatives and ensure every voice is heard in healthcare.
- Company: Join DHU Healthcare, a diverse and inclusive organisation committed to patient care.
- Benefits: Enjoy flexible working, generous leave, NHS pension, and health cash plan.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: NMC or HCPC registration and experience in patient experience or service improvement.
- Other info: Be part of a supportive team that values compassion, accountability, and respect.
The predicted salary is between 43742 - 43742 £ per year.
Patient Experience & Engagement Lead Nurse / AHP
Location: Roundhouse, Derby
Salary: £43,742 (Band 7)
Contract Type: Fixed Term till March 26 / Full Time
As a Patient Experience & Engagement Lead Nurse / AHP at DHU Healthcare, you will play a pivotal role in strengthening the patient voice, embedding equality and inclusivity, and driving continuous improvement in patient experience across all our services. You\’ll provide senior clinical leadership to deliver DHU\’s Patient Engagement & Involvement Strategy (2023-26), ensuring patient feedback informs meaningful change.
What your typical day looks like:
- Act as the senior clinical lead for patient experience, providing expertise, leadership and assurance across DHU services.
- Lead and develop patient representatives, advocates and forums, ensuring all voices – including seldom-heard communities are heard and influence service development.
- Implement and embed the Civica system, ensuring data and insights drive service improvement and learning.
- Provide high-quality reports and analysis to the Patient Participation and Involvement Sub-Committee.
- Work collaboratively with senior leaders and teams to translate patient feedback into measurable improvements in care and outcomes.
- Line manage and develop the Patient Experience Team, fostering a culture of compassion, accountability, respect and excellence (CARE values).
- Ensure compliance with CQC, NHS England and ICS standards for patient experience, equality, and inclusion.
To be a successful Patient Experience & Engagement Lead Nurse, you\’ll need:
- Current registration with NMC or HCPC.
- Significant experience in patient experience, service improvement or clinical governance.
- Proven ability to lead projects or initiatives that improved patient-centred care.
- Experience working with patient representatives or advocacy groups.
- In-depth understanding of equality, diversity and inclusion in healthcare.
- Strong analytical skills and confidence in interpreting patient feedback data to drive improvement.
- Excellent communication, influencing and interpersonal skills.
- Experience of supervising or managing staff.
- Experience using digital engagement systems.
What DHU can offer you:
- Flexible working patterns to support your work-life balance.
- Generous annual leave entitlement: starting at 27 days + 8 bank holidays, rising with service.
- NHS Pension Scheme: secure your future while maintaining your continuous NHS service.
- Health Cash Plan (after six months): 24/7 GP access for you and your family, plus dental, optical and therapy cover.
- Access to the DHU Hub with exclusive shopping, wellbeing, and lifestyle discounts.
- Car Lease Scheme via NHS Fleet Solutions choose from hybrid or electric options.
- Enhanced Maternity and Paternity Leave and a supportive Family Friendly Policy.
- Referral Programme – earn rewards for recommending great people.
- Free Parking at most sites.
- Birthday Leave Guarantee – celebrate your way!
Our Commitment to Diversity and Inclusion
At DHU Healthcare, we\’re proud of our diverse workforce and are committed to ensuring everyone can bring their authentic selves to work. We welcome applications from all backgrounds, particularly those reflecting the communities we serve.
We\’re also a Forces-Friendly Employer, supporting Veterans, Reservists, Cadet Force Adult Volunteers and military families.
If you\’re an experienced Nurse or AHP passionate about amplifying the patient voice and driving meaningful change across healthcare services we\’d love to hear from you.
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Patient Experience & Engagement Lead Nurse employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience & Engagement Lead Nurse
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who are already working at DHU Healthcare. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into DHU's Patient Engagement & Involvement Strategy. Show us how your experience aligns with their goals and be ready to discuss how you can drive meaningful change.
✨Tip Number 3
Practice your communication skills! As a Patient Experience & Engagement Lead Nurse, you'll need to influence and engage various stakeholders. Role-play common interview scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Patient Experience & Engagement Lead Nurse
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in patient engagement and service improvement. We want to see how your skills align with the role of Patient Experience & Engagement Lead Nurse, so don’t hold back!
Showcase Your Leadership Skills: As a senior clinical lead, your ability to lead and inspire is key. Use your application to share examples of how you've successfully managed teams or projects that improved patient care. We love seeing real-life stories!
Highlight Your Analytical Prowess: Since data-driven insights are crucial for this role, make sure to mention any experience you have with interpreting patient feedback and using it to drive improvements. We’re keen on candidates who can turn numbers into meaningful change!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at DHU Healthcare
✨Know Your Patient Engagement Strategies
Make sure you’re well-versed in the latest patient engagement strategies and how they can be applied in a healthcare setting. Be ready to discuss specific examples from your past experience where you've successfully implemented these strategies to improve patient care.
✨Showcase Your Leadership Skills
As a lead nurse, you'll need to demonstrate strong leadership abilities. Prepare to share instances where you've led teams or projects, particularly those that involved patient representatives or advocacy groups. Highlight how you fostered collaboration and inclusivity.
✨Understand the Importance of Data
Familiarise yourself with the Civica system and how data can drive service improvement. Be prepared to discuss how you've used data analysis in previous roles to inform decision-making and enhance patient experiences.
✨Emphasise Your Commitment to Diversity and Inclusion
Given the focus on equality and inclusivity, be ready to talk about your understanding of these principles in healthcare. Share examples of how you've worked with seldom-heard communities and ensured their voices are included in service development.
